TrustRadius

Chattermill vs. Keatext

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chattermill
Score 9.0 out of 10
N/A
The Chattermill Unified Customer Intelligence Platform helps businesses understand their customer reality. Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. Chattermill unifies customer feedback, customer support, and product feedback, and uses deep learning artificial intelligence (AI) to analyse customer data at…N/A
Keatext
Score 8.8 out of 10
Enterprise companies (1,001+ employees)
Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. It finds recommendations in customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization. Keatext helps users to: Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses…
$550
per month
Pricing
ChattermillKeatext
Editions & Modules
No answers on this topic
Basic
$550
per month
Pro
$999
per month
Enterprise
1650+
per month
Offerings
Pricing Offerings
ChattermillKeatext
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
ChattermillKeatext
User Ratings
ChattermillKeatext
Likelihood to Recommend
8.8
(0 ratings)
9.1
(0 ratings)
Usability
9.1
(0 ratings)
-
(0 ratings)
User Testimonials
ChattermillKeatext
Likelihood to Recommend
Understanding the nuances of sentiment completely - not just in a black and white positive/negative way. Chattermill helps us find out insight that would only be possible through manual tagging, pulling data and hours of analysis. It's cut my data time in half while also helping our team show the work we've done with automated reports very easily
Verified User
Anonymous
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Keatext is ideal for analyzing customer texts and comments regardless of language, improving advertising and understanding the needs of each customer.
Stanley Kamal | TrustRadius Reviewer
Stanley Kamal
Software Engineer
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Pros
  • feedback management
  • integration (Slack, Zendesk)
  • analysis (NLP and sentiment analysis is my favourite)
  • great support
Rafał Mróz | TrustRadius Reviewer
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  • Detailed Report & Analysis
  • GUI Dashboard with advance features
  • Live chat support feature
  • Survey & Easy integration options
  • Artificial Intelligence features
Anjali Nair | TrustRadius Reviewer
Anjali Nair
content writer specialist
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Cons
  • Reports do not automatically save when navigating to different pages
Verified User
Anonymous
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  • Data analysis is limited by version, but since everything has a solution, the ideal is to pay for the premium version to enjoy the full service.
Stanley Kamal | TrustRadius Reviewer
Stanley Kamal
Software Engineer
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Usability
Super easy to use and very intuitive
Verified User
Anonymous
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No answers on this topic
Alternatives Considered
Chattermill is more complex, easier to integrate between systems that we used (ticketing, livechat, reporting, CRM). Very informative reports (that will reveal what your customers really think). Custom reports creation is a benefit too - it is easier than in other systems. Automatic categorization of feedback is a helpful tool that do big part of job for you
Rafał Mróz | TrustRadius Reviewer
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Keatext as a fast and versatile text analysis technique is ideal for analyzing massive amounts of unstructured data to find service possibilities, as well as viewing the number of feedback comments by type, ordered by compliments, complaints, ideas and questions with a single perspective.
Zheng Khoo | TrustRadius Reviewer
Zheng Khoo
Digital Marketing Specialists
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Return on Investment
  • Chattermill has transformed the way we look at customer satisfaction
  • Chattermill has helped us reduce churn
Verified User
Anonymous
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  • I decided to implement Keatext due to its extensive list of integrations. The Keatext integration allows me to import my surveys instantly from my SurveyMonkey account, providing a 360º view to identify and improve the experience of my clients.
Sharon Khoo Tan | TrustRadius Reviewer
Sharon Khoo Tan
Human Resources Director
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ScreenShots

Chattermill Screenshots

Screenshot of Zendesk support tickets, customer surveys, and Google Play reviews all contain valuable feedback, product improvement ideas, and customer requests. They can be consolidated in one place using Chattermill.Screenshot of A dashboard can be created in Chattermill that includes important metrics, charts, and tables for different areas of your business – CX, support, product, retail stores, – providing a shared workspace to fuel collaboration.Screenshot of Zendesk, App Store, or Typeform can be connected to Chattermill, so CX, support, and product teams can have a unified view of the voice of the customer. The platform integrates with over 50+ different sources of customer feedback – think online reviews, support tickets, customer surveys, and chat messages.Screenshot of It takes seconds to create a team dashboard that includes important metrics, charts, and tables. These can be added to a custom dashboards with a few clicks.Screenshot of Customer insights with dedicated CX metrics and various segmentation options help understand the hidden patterns and get to the root of problems and opportunities.

Keatext Screenshots

Screenshot of AI-based predictive recommendations with SWOT chartScreenshot of Customizable and interactive dashboardScreenshot of Topics and opinions heatmapScreenshot of Advanced sentiment analysis including customer questions and suggestionsScreenshot of Multichannel analysis including reviews, open ended surveys, and contact center tickets