Kaspersky Endpoint Security vs. Trend Micro Worry-Free Services Suite

Anytime you are managing multiple servers and workstations on a network, having a good Security Center to assist with that management is critical. Kaspersky Security Center provides that and gives the administrator the tools and reports necessary to properly manage and monitor these systems across a network. This is a VERY useful tool and it makes my job much easier.

Incentivized

With around 80 users and 150 devices (including 6 server instances), this solution served us very well, with instant admin notifications and scheduled overall reports. Detection appears extremely reliable, and the memory and CPU footprint of the service seemed less intrusive than Panda, which we had issues running on Terminal Services instances, as it seems to hog excessive memory allocation. Rollout was smooth and we never had an instance of a corrupt installation.

Incentivized

• Potential threat identification and quarantining is immediate and very reliable.
• Monitoring system updates, statistics, hardware status, and connectivity issues for all systems on the network.
• Installation and registration, either remotely or in person, is a breeze, usually taking about 10-15 minutes, and with step by step confirmations.
• The organizational hierarchy, as well as the abilities listed in the hierarchy are extremely user friendly and easy to use for novices and pros alike.

Incentivized

• Adds a second layer to office 365 filtering and often finds things that were missed.
• Built in XDR provides more details on a threat than you'd normally have.
• Overall Easy to use but still very powerfull.
• Built in web filtering is easy to use and helps when users are offsite.

Incentivized

• The PC imaging tools are difficult to set up and use
• Device Encryption tools are getting better, but are difficult to manage.
• The policies are powerful, but could be broken up. More help can be provided in what the policy element does within the policy setup

Incentivized

• Apple Mac client is troublesome.
• Policies are clunky and difficult to understand.
• Security Agent dashboard lacks tools needed to remediate problems.
• Technical support was less than satisfactory.

Incentivized

The product is stable and accurate in detecting security threats. There are very few or no false positives in detecting security threats or unusual behavior and has very sharp heuristics. The product does the job very well including saving us money in getting 3rd party patch management tools as the business is already using Microsoft System Center Configuration Manager which is Microsoft product specific and the product patches these third party products e.g Adobe Flash Player

Incentivized

I will give Kaspersky a score of 9 out of 10 for scalability, as it allows businesses to easily expand their security infrastructure. This means it won't cost them a lot to add further protection and security. It won't also require them to purchase other hardware and services for their required protection.

Configuration and support resources provided gave us everything we needed to configure the environment out of the box to meet the various needs of the business.

Incentivized

I've used the on-premise server. I've only experienced one time that we couldn't open the console, and that was a server issue. It seems to be a dependable solution. It's there, and it's stable.

Incentivized

Users don't notice any slowdown with the antivirus running on their systems. There have been issues when the systems have missed a scheduled scan, and it was checked to run at [a] first available time, they will start a full scan at startup. This has caused some lag. Normally there are also some issues with the workstation, but it is something to note.

Incentivized

I give the maximum grade because we have no complaints; we never had any failure, serious error, and serious threat to the company. All of its features work very well. The great advantage of having a product supported by an industry-leading security company is that regularly updated security protocols will protect the system against all emerging threats.

Incentivized

The few times I needed to contact support I was fully satisfied. They worked all the way through the issue, no matter how long it took, and made sure I had a permanent solution. I was pleased with the professionalism, courteousness, and knowledge of the product they were supporting.

Incentivized

Make sure to provide awareness campaigns on changes that will be implemented and WHY the business is doing it and the benefits reaped. Benefits reaped is very important for the justification of why things have to change and emphasizing the importance of security. This will reduce user disgruntlement and total bitterness on use of their workstation or laptop

Incentivized

I've used the cloud version of CarbonBlack and Bitdefender. They both say they automatically scan files as soon as they appear on your computer. The user/administrator is left to trust that the technology works. With Bitdefender, it at least allows an on-demand scan, but it still never reports to the user if the file was clean. Kaspersky automatically scans and notifies the user that it has been scanned AND the results of the scan. In IT we know we can't always trust the technology to perform as designed. I NEED confirmation to feel at ease. Kaspersky makes it easy to run an on-demand scan of a workstation if there is suspicion of an infection. Another thing is that I have not [seen] in Bitdefender, and I know CarbonBlack does not provide inventory information for the administrators like Kasperky. Kaspersky gives detailed information about the systems it scan and lists every software installed. You can even filter and search for specific installations in your network through the Kaspersky Server Center (KSC). It helps know what licenses are used and where.

Incentivized

Trend Micro is a leader in Gartner Quadrant for endpoint protection, with the best awards and 3rd party certification about their readiness and capabilities with zero day threat and unknown attacks. The single feature that with the hosted solution you do not need internal resources to get the protection caught up better. Optimization for SMBs is a plus to consider, and as in the name of the solution, there should not be worries once you get things set up and running. It has been a great experience for sure.

Incentivized

You can create groups and create different policies for each group. You can customize many parts of the software before it is deployed. You can create different tasks and schedules based on the groups. It is customizable.

Incentivized

• It reduced the incidents of infections and so reduced the efforts needed by the IT department to mitigate problems.
• It made it difficult to manage the security of our growing mobile user base due to infrequent contact with our on-premise management server.

Incentivized

• It was a step up from what we were using before and has been a solid tool.
• For the number of sites and malicious files blocked I'd say it is a good product at a good price.
• Managing the admin portal and devices has been a huge time saver. Deployment can be via .msi or .exe.

Incentivized