Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and malware capabilities with real-time threat alerts.
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Panda Systems Management
Score 9.8 out of 10
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Panda Security now offers system monitoring, client-less device management, patch management, and other capabilities via Panda Systems Management.
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Pricing
Kaseya VSA
Panda Systems Management
Editions & Modules
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No answers on this topic
Offerings
Pricing Offerings
Kaseya VSA
Panda Systems Management
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Kaseya VSA
Panda Systems Management
Features
Kaseya VSA
Panda Systems Management
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Kaseya VSA
7.5
Ratings
2% above category average
Panda Systems Management
9.0
Ratings
20% above category average
Virtualization monitoring
8.00 Ratings
9.00 Ratings
IT Asset Discovery
7.00 Ratings
9.00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Kaseya VSA
6.7
Ratings
10% below category average
Panda Systems Management
9.1
Ratings
20% above category average
Remote monitoring
9.00 Ratings
10.00 Ratings
Network device monitoring
8.00 Ratings
10.00 Ratings
Activity Monitoring
8.00 Ratings
10.00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Kaseya VSA
7.5
Ratings
1% above category average
Panda Systems Management
9.4
Ratings
23% above category average
Patch Management
8.00 Ratings
10.00 Ratings
Policy-based automation
9.00 Ratings
10.00 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
This package is well suited for businesses of any size that needs a method of connecting to systems on or off the network. This is one of the few packages that doesn't require the end user to provide permission before allowing the techs to connect which is what my agency needed as we have a majority of our systems are used by "general public" that walk in our doors and if they are doing something that they are not supposed to it would be unlikely that they would grant permission for us to access the systems.
It's fantastic for anyone who needs to manage a large number of remote users' hardware. It gives such great visibility into hardware and software. You can remotely access pretty much anything on a computer, from event logs to PowerShell to the computer's serial number. If you're looking for a simple remote desktop or inventory, this might be overkill, and there are better options in those markets. However, if you are looking for a Swiss army knife of remote computer management, this is as good as it gets.
The only area I can see where a lot of room for improvement can be made is in scripting of Agent procedures. Making operations more modular and able to be assembled by technicians who might not be strong in a scripting environment would be helpful. In the mean time, Kaseya has an entire site and a whole team of developers who write Agent procedures for common tasks and make them available for free to all Kaseya VSA customers.
Remote desktop - while it's solid, there's definitely some room for improvement regarding speed. It's also common to get disconnected but it's easy to reconnect immediately.
I'd love to see better patch management. It's a battle we've been fighting for a while and had us seeking out other vendors.
I feel like there could be more alignment between the website and the application. I find myself going to one or the other for specific info.
I think this is a solid tool for enterprise IT, however it would be higher if Kaseya VSA addresses the areas raised around recent stability, their support team, multiple session & screen support etc. It does do it's main job and allows an easy way for IT to operate and is mostly fine.
It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service
We rate and recommend Panda Systems Management not only because it is a very effective and very cost effective solution that pays itself for us (ROI) extremely fast, but also due to all reason described previously and possibly a few more I'm sure we missed here. I do have to says tech support for this solution sometimes leave a bit to be desired.
We moved away from NinjaRMM for support of PowerShell scripting and APIs. Overall, the experience with NinjaRMM, though limited in features, was tenfold better than our experience with VSA. We have been desiring strongly to move away from VSA to N-Central (having been provided a full demo that we installed on our cloud infrastructure) but have been unable to do so due to Kaseya's draconian contract policies. It's important to note that NinjaRMM was allowing us to go month-to-month and switching to Kaseya VSA was one of the worst business decisions I ever made. It's equally important to note that, if you are considering Kaseya VSA, you will be locked into a 3-year contract that is nearly impossible to escape from once the documents are signed. SolarWinds N-central only requires a 1-year contract and then has month-to-month billing available. I can provide no good reason for anyone to consider Kaseya VSA when there are dozens of better systems out there to choose from.
Much easier solution to use (by a ten fold), very intuitive user interface even for inexperience users... does not require on prem server because is cloud based
