TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Kaseya BMS

    Score8.9 out of 10
    N/AKaseya BMS is a solution that enables professional services and IT service providers to run their businesses, from ticketing, project management, quoting to billing, and more, in a single platform. BMS aims to eliminate human error with end-to-end billing automation for accurate and timely invoices every single time.N/A

    Rev.io PSA

    Score9 out of 10
    N/AFounded in 1984, Tigerpaw developed and offers an end-to-end software professional services automation (PSA) software solution that ties all aspects of the business into a single application. Tigerpaw aims to help users around the world to sell more, service clients better and grow their businesses faster.N/A
    Pricing
    Kaseya BMSRev.io PSA
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Kaseya BMSRev.io PSA
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details
    More Pricing Information
    User Ratings
    Kaseya BMSRev.io PSA
    Likelihood to Recommend
    -
    (0 ratings)
    1.0
    (1 ratings)
    User Testimonials
    Kaseya BMSRev.io PSA
    Likelihood to Recommend
    Kaseya
    No answers on this topic
    Rev.io PSA
    Tigerpaw Unleashed, according to Trust Radius is no longer being marketed. If it worked correctly, it has the potential to be great software for Enterprise level businesses. We chose the Unleashed version so that the technicians could use it in the field. It does take a lot of information to get the software up and running
    Incentivized
    Read full review
    Pros
    Kaseya
    No answers on this topic
    Rev.io PSA
    • ability to dispatch tech's to service calls
    Incentivized
    Read full review
    Cons
    Kaseya
    No answers on this topic
    Rev.io PSA
    • When training, during the overview of a chapter the examples tend to be from a prior version and do not reflect current software.
    • In my experience when things don't work the way you think they should being told to go back and read the chapter that you read 5 times before is not helpful.
    • I my experience when they know that there is an issue and the software is not working they keep billing you.
    • They like to tell you that they are escalating the problem. You never see a resolution and they do not get back to you . You have to keep calling them.
    • They acknowledge that you are having issues and state that there will be a credit. I have not seen one.
    • In my opinion, training is filled with jargon and no glossary.
    Incentivized
    Read full review
    Return on Investment
    Kaseya
    No answers on this topic
    Rev.io PSA
    • Gigantic waste of time and resources
    Incentivized
    Read full review
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