Kanban Tool vs. Mitel MiCollab

Most users looking at Kanban Tool will ultimately have a process that they work through. This is a great tool and very flexible for any business. Take your time to really review your process and the stages of the process. Kanban Tool will make it clear visually so you can see bottlenecks and areas to improve. I think this tool can be adapted to any company or process.

MiCollab is great for a large office to get users working from home and being able to use their home phone or cell phone like the desk phone at the office. This allows our live operators the ability to see if the end-user is on an active call before sending a new call to them. If you have a very small company of fewer than 10 people this might not be worth the investment as cell phones would work just as well.

Incentivized

• It provides a good basic overview of where tasks are on a timeline (particularly helpful for a pull-based approach).
• It provides a good collaborative space to have multiple folks commenting on multiple tasks.
• It does a good job of managing very basic visual elements of an agile development cycle.

Incentivized

• Easy deployment to end users, which assists with client deployment. Their email that provides access to download the software via multiple methods helps tremendously on the consulting side.
• Easy interface for collaboration and voice. End users like the clean interface and ease of use.
• An all-in-one solution for voice and collaboration. It delivers voicemail, chat, voice services, and mobility.

Incentivized

• Kanban does not show the task or story clearly. You have to open the project separately to view the details of the project.
• Kanban gives a higher level project management view but it lacks customization and personal settings features.
• I would like to see Kanban provide mobile access to their tool, data, and board. This would be very useful for all companies and provide an increase in efficiency and productivity.

Incentivized

• Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
• Has chat feature to tag someone when they are on the phone, or you just don't want to call
• App for smartphone allows for desk phone to cell phone collaboration

Incentivized

We are more likely than not to renew our use of Kanban. Even with its limits, it still is a good product that fulfills our needs.

Incentivized

The integration with Teams is well suited. This works wonderful for my
company. Our team can easily prioritize tasks based on their importance.
It help our team identify and reduce inefficiencies in workflow. With
great visibility in data our team can make informed decisions. Ensuring
clear accountability and responsibility of team members

It is easy to you for existig Mitel UC users, who are familiar with the Mitel way of things, but for green field enterprises, might be a ramp up period which in most cases would not be worth it as its competitor TEAMS is much easier and intuity to use.

Incentivized

This is the best tool I had a chance to work with- since I started to use it I saved a lot of time and I made my work go smoothly.

Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite. The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue.

Incentivized

Kanban is superior to Scrum and AGILE because it can visually organize all your projects and data into one board. Kanban integrates with JIRA which digs deeper into the project data when it is needed. By integrating Kanban with JIRA, you don't need any other tool for project management that is effective for both the business and the development teams. Kanban is recommended for any user groups who wish to increase their efficiency to deliver products, transparency for all users and on-time productivity.

Incentivized

I feel like it's hard to compare them, as the Yealink system we just implemented is a modern VOIP system, whereas the Mitel MiCollab system we had (even though we upgraded it once over the 12-years of usage) still wasn't as user-friendly for us as Yealink now is to us. In our experience, our user support from MetroNet is also lightyears better than that of Integra/Frontier. So that also adds a lot to our Yealink experience.

Incentivized

• Better communication and organization of ongoing projects.
• We are a very small team, with many areas to work on. Having everything in one system gives us a lot of visibility.
• Greatly reduced costs from using other tools that were much more expensive.

• Having a singular platform with all the necessary features for communication and collaboration has saved my organization both time and money.
• The first-rate customer support has made integration and onboarding with new employees fast and easy.
• The ability to share feedback and collaborate in real time has improved client outcomes through more robust services being provided.

Incentivized