Quest now offers the KACE Systems Management Appliance (SMA) as an IT Asset tracking and management appliance (also available as a virtual deployment if hardware requirements are met). Beyond discovery, inventory tracking and license management, KACE emphasizes automating software upgrade distribution with minimal end-user disruption, featuring remote replication for multi-site upgrades and rollouts. KACE SMA may be bundled with KACE Cloud Mobile Device Management (MDM) to form a complete UEM…
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SOTI MobiControl
Score 8.4 out of 10
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SOTI in Mississauga offers MobiControl, the company's enterprise mobile device management application which can be used to track physical mobile assets as well as their applications and provide data privacy and security.
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Pricing
KACE Systems Management Appliance (SMA)
SOTI MobiControl
Editions & Modules
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Offerings
Pricing Offerings
KACE Systems Management Appliance
SOTI MobiControl
Free Trial
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No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
KACE Systems Management Appliance (SMA)
SOTI MobiControl
Features
KACE Systems Management Appliance (SMA)
SOTI MobiControl
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
I think it has added value for any organization. It reduced our Tech Support cost by: -Supporting users anywhere -Reducing users downtime as well keep them informed with the status of their tickets -Managing software and hardware actively -Processing automation -deploy mass software installs, patching or updates - Provide approved software's to users to install without IT help
The experience using SOTI MobiControl has been excellent as a user. My notebook and smartphone devices have the security policy applied and it works perfectly. I have all the apps I need to work installed, up to date and with no issues. All devices are tracked by the software and are safe in case of theft, and the information contained in the devices is erased remotely. Each group/user has their permissions specified according to what they need and that makes things even more secure. I recommend SOTI MobiControl for its ease of use and security and for not slowing down my devices.
Helpdesk ticketing, the software allows not only the building of a portal that the users can log into to submit the tickets, but it also allows them to generate a ticket via email, which is a huge successful implementation that we have had.
Live inventory tracking. With an agent installed on a PC, as long as we maintain the data, it can report back information that is crucial to the machine.
Web portal makes for easy maintenance and implementation of the software and updates.
Administrative interface can be slow at times, and does require some decent PC specifications to run adequately.
The cost of the KACE solution can be very expensive depending on how many agents you plan to deploy
There is a learning curve in order to master KACE's capabilities - however Quest does provide lots of resources to dig into. It is not as intuitive as it could be.
Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.
I support other users with the help of this tool. I really like the remote support functionality. You can make screenshots or even capture videos. If you face network problems, the tool doesn't help at all. It might be helpful, if they would develop a kind of offline support mechanism. So that there is some kind of logging even when there is no network and we can check the logs afterwards (or do video capture while being offline, etc.).
KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.
We had a feature request. They accepted the request, but couldn't tell us whether the feature will be developed or when. I think this is not helpful for us as a customer. We do not always ask the SOTI MobiControl for help but other consultants. I think that is quite expensive.
For our size organization, KACE offered a more complete solution that was easier to understand and deploy when compared to Ivanti. It was also more affordable to get the features we wanted. Ivanti might be more appropriate in a larger environment. You would definitely need someone that was primarily dedicated to run behind Ivanti.
I did not evaluate other tools than SOTI MobiControl. I read an article about Microsoft MDM. I think, that might be a reasonable competitor. The whole topic "mobile device management" is bigger than you might think at the beginning. And the challenge is that you need to work closely together with other departments like logistics or even development.
The time savings on Windows patching through the KACE SMA alone has helped us in saving hundreds of technician hours.
Ticket tracking through the KACE SMA has reduced the amount of calls to our helpdesk asking about the status of a ticket.
The tracking of licensed software through the KACE SMA has kept us in compliance and saved time from having to run around and look to see where the software is installed.
