KACE Asset Management Appliance vs. TrackMySubs

We are a small to mid-size County Government and this has been fit great for our IT HelpDesk needs for tracking tickets and creating a How-To data base for users issues. If you have a system on your network DAM will find it and report back to you on its current status and any issues or items that may need to be addressed, such as patches or updates for MS or AV!

Incentivized

It is well suited to a tiny business that is trying to carefully be aware of when cash flow is going out or small business to be able to check the subscriptions they have all at once to see if they can combine/cancel/negotiate any of them to free up cashflow. It's also very suited to home use for this reason. It's less suited to a bigger business where the decisions are made across the company/lots of users.

Incentivized

• Monitors remote computers and tracks software installed on those computers.
• Smart labels allow for automation of software installs/upgrades using analytics.
• Contract monitoring system with alerts when a third party contract is nearing expiration.
• Comes with a ticketing system, that can have multiple ticket queues, to manage incoming requests for support.
• Using processes, you can automate opening multiple tickets for work needed on a task. (ie. open multiple predefined tickets for a new employee hire).
• Kace has had substantial improvements since Quest assumed ownership from Dell.
• You can configure notifications for almost anything, since you can utilize their wizard or manually write your own SQL queries.

Incentivized

• Gives customizable reminders by email at the times that suit you - And can be more than one.
• Can track how much you save on certain subscriptions (i.e. the ones you have a discount on etc).
• Can track lifetime deals to find the services you use easily.
• Use the Go and Explore features to access the websites easily (or find new helpful subscriptions!).

Incentivized

• As with most items in IT there is a learning curve to using this product. But once you get the general idea of how this software flows it is quite easy to navigate and get information.
• Has a good reporting base but it was easy to learn how to make your own specific reports!
• I would like to see more color options for dash board setup is sorta blah!!

Incentivized

• Can be slightly complex to set up if you don't know all the details you need/which option to use.
• Somewhat unintuitive GUI.
• Be able to add more details immediately when you set up the new addition, rather than needing to wait until it's added.

Incentivized

The appliance and software does its job, as it's intended to. There aren't many other bells and whistles. integrates well with MFA (okta), integrates well with KACES SDA. The modules it has will suit most needs. If you have the money in the budge, i'd suggest going with professional services to help with the setup/integration. There are some parts that are cumbersome and may require support. Save yourself the headache

Incentivized

We were not able to get SCCM to stabilize and work, it would continually fail to add computers to groups and fail to install programs/updates to computers in a defined group. Continually, user community forums kept recommending to replace it with another solution. JIRA is a much more efficient ticketing system, and we migrated the ticketing system from KACE to JIRA.

Incentivized

• Implemented inventory system without having to purchase a secondary product, cutting down cost.

Incentivized

• It's meant I don't have fee's for not having enough money in the acct.
• I've been able to cancel subscriptions that I don't use.
• I can track lifetime deals so that I can make use of the ones that I have rather than purchasing something else.

Incentivized