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KACE Asset Management Appliance vs. Symantec Asset Management Suite

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    KACE Asset Management Appliance

    Score7.5 out of 10
    N/AKACE Asset Management Appliance (formerly Dell's Asset Manager) from Quest Software is an IT asset management (ITAM) and software asset management (SAM) solution.N/A

    Symantec Asset Management Suite

    Score6 out of 10
    N/AThe Symantec Asset Management Suite aims to help organizations get an accurate picture of their assets, ensure compliance during software audits, avoid vendor penalties and fines and uncover savings by eliminating the purchase of unnecessary licenses. This IT Asset Management solution is designed to discover, inventory, and track all hardware and software assets in an organization’s IT infrastructure through a CMDB. The CMDB manages assets’ hierarchical relationships to other…N/A
    Pricing
    KACE Asset Management ApplianceSymantec Asset Management Suite
    Editions & Modules
    No answers on this topic
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    Offerings
    Pricing Offerings
    KACE Asset Management ApplianceSymantec Asset Management Suite
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    KACE Asset Management ApplianceSymantec Asset Management Suite
    IT Asset Management
    Comparison of IT Asset Management features of KACE Asset Management Appliance and Symantec Asset Management Suite
    Feature
    KACE Asset Management Appliance
    7.2
    3 Ratings
    9% below category average
    Symantec Asset Management Suite
    -
    Ratings
    Software and hardware inventory tracking10.03 Ratings00 Ratings
    License management8.03 Ratings00 Ratings
    Asset lifecycle monitoring1.02 Ratings00 Ratings
    Contract management9.03 Ratings00 Ratings
    Asset relationship management8.03 Ratings00 Ratings
    Best Alternatives
    KACE Asset Management ApplianceSymantec Asset Management Suite
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    Lansweeper
    Score8.5 out of 10
    No answers on this topic
    Enterprises
    Ivanti Neurons for ITAM
    Score6.6 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    KACE Asset Management ApplianceSymantec Asset Management Suite
    Likelihood to Recommend
    7.0
    (3 ratings)
    10.0
    (7 ratings)
    Usability
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    KACE Asset Management ApplianceSymantec Asset Management Suite
    Likelihood to Recommend
    Quest Software
    The KACE Management Appliance does many different things, but does not do them as well as other products. It is an all-in-one system for Asset tracking, software management, ticketing system, Contact management, and reporting. If you require basic functionality for these, then this product will meet your needs. But when you begin needing advanced/granular functions from the appliance, it will fall short.
    Incentivized
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    Broadcom
    If your organization has more than 50 computers and you have a dedicated IT Staff to manage the software then Symantec Asset Management Suite would be a great fit for your organization. The IT Staff can customize and configure the software and console to fit your organization's direct needs. It will speed up software installations and help to keep your computers running smoothly by applying patches and other necessary software updates in a timely manner. It will also help you manage your asset inventory so you know exactly where each computer is located, its IP address, and the users logging into the machine. If your organization is small and only has around 20 computer users then I would not recommend investing in the Symantec Asset Management Suite. Managing 20 computers is a task that is pretty easy to manage even if you do not have a dedicated IT Staff within your organization.
    Incentivized
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    Pros
    Quest Software
    • Gives you real time data to systems on my network.
    • I can get information on all applications running on devices on my network.
    • I can get information on what systems are not currently patched and up to date with MS and Virus definitions!
    Incentivized
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    Broadcom
    • Asset tracking - Very important in a business
    • Reports - Keep track of what programs are installed, who has which computer, etc.
    Incentivized
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    Cons
    Quest Software
    • The UI is clunky and could use a redesign
    • Support is good but sometimes it's hard to get someone right away or a response in a timely manner
    • expand some support beyond dell and others to include something like Microsoft Surfaces, etc.
    • KB articles need a refresh, there are a lot of older things out there that don't apply anymore.
    Incentivized
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    Broadcom
    • Ability to tie into and be supported by RHEL, CentOS, and any other Unix based OS. I know that they could tie into some different systems, but weren't truly supported.
    • Altiris was how we deployed to multiple computers all at once, Altiris Agent sometimes stops, and can be an issue to have it update in the Console.
    Incentivized
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    Usability
    Quest Software
    The appliance and software does its job, as it's intended to. There aren't many other bells and whistles. integrates well with MFA (okta), integrates well with KACES SDA. The modules it has will suit most needs. If you have the money in the budge, i'd suggest going with professional services to help with the setup/integration. There are some parts that are cumbersome and may require support. Save yourself the headache
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    Broadcom
    No answers on this topic
    Alternatives Considered
    Quest Software
    We were not able to get SCCM to stabilize and work, it would continually fail to add computers to groups and fail to install programs/updates to computers in a defined group. Continually, user community forums kept recommending to replace it with another solution. JIRA is a much more efficient ticketing system, and we migrated the ticketing system from KACE to JIRA.
    Incentivized
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    Broadcom
    We compared a lot of products Pulseway, Asset Panda, GoCodes, Service Now, BMC TrackIT, Sysaid, Landesk. After checking all these, found Symantec is the only one which fulfills all my organization's requirements. Glad to find a great choice by doing a proper survey. I would suggest others to go for this too.
    Incentivized
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    Return on Investment
    Quest Software
    • Original investment was very substantial but I believe will be well worth it in the long run!
    • DAM gives us a great view of what happening and whats on out network as far as PC, Laptops and Servers.
    • The reporting function will help with budget proposals to BOS for County Budgets and giving exact numbers of systems and software and devices on the County Domain
    Incentivized
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    Broadcom
    • Increased productivity by PC Support
    • Faster compliance in a zero day situation
    • Reporting and visibility that lead to tangible action
    • Implementation can be cumbersome and technical support may be required.
    Incentivized
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