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KACE Asset Management Appliance vs. OpenText Asset Management X

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    KACE Asset Management Appliance

    Score7.5 out of 10
    N/AKACE Asset Management Appliance (formerly Dell's Asset Manager) from Quest Software is an IT asset management (ITAM) and software asset management (SAM) solution.N/A

    OpenText Asset Management X

    Score8.4 out of 10
    N/AMicro Focus Asset Management X (formerly HP Asset Manager) is enterprise-class IT asset management (ITAM) solution acquired by Micro Focus from Hewlett Packard Enterprise, supporting change and configuration management and license management.

    $79

    per month per agent

    Pricing
    KACE Asset Management ApplianceOpenText Asset Management X
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    KACE Asset Management ApplianceOpenText Asset Management X
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    KACE Asset Management ApplianceOpenText Asset Management X
    IT Asset Management
    Comparison of IT Asset Management features of KACE Asset Management Appliance and OpenText Asset Management X
    Feature
    KACE Asset Management Appliance
    7.2
    3 Ratings
    9% below category average
    OpenText Asset Management X
    7.0
    2 Ratings
    11% below category average
    Software and hardware inventory tracking10.03 Ratings8.02 Ratings
    License management8.03 Ratings4.02 Ratings
    Asset lifecycle monitoring1.02 Ratings9.02 Ratings
    Contract management9.03 Ratings7.02 Ratings
    Asset relationship management8.03 Ratings7.02 Ratings
    Best Alternatives
    KACE Asset Management ApplianceOpenText Asset Management X
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    Lansweeper
    Score8.5 out of 10
    KACE Asset Management Appliance
    Score7.5 out of 10
    Enterprises
    Ivanti Neurons for ITAM
    Score6.6 out of 10
    Ivanti Neurons for ITAM
    Score6.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    KACE Asset Management ApplianceOpenText Asset Management X
    Likelihood to Recommend
    7.0
    (3 ratings)
    7.0
    (2 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    6.0
    (1 ratings)
    Usability
    8.0
    (1 ratings)
    6.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    5.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    5.0
    (1 ratings)
    User Testimonials
    KACE Asset Management ApplianceOpenText Asset Management X
    Likelihood to Recommend
    Quest Software
    The KACE Management Appliance does many different things, but does not do them as well as other products. It is an all-in-one system for Asset tracking, software management, ticketing system, Contact management, and reporting. If you require basic functionality for these, then this product will meet your needs. But when you begin needing advanced/granular functions from the appliance, it will fall short.
    Incentivized
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    OpenText
    Asset Manager is great for people who understand the Software Development Lifecycle and are familiar with the terminology, however for a new assistant, or a new novice user, the software can seem over-whelming with the rather confusing terminology and a multitude of tabs that open up. It's definitely great software to use for a professional PM, however an assistant would be lost in the tools being offered.
    Incentivized
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    Pros
    Quest Software
    • Gives you real time data to systems on my network.
    • I can get information on all applications running on devices on my network.
    • I can get information on what systems are not currently patched and up to date with MS and Virus definitions!
    Incentivized
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    OpenText
    • Export Excel function
    • Notifications
    • Display set up
    • Contract to asset relationship
    Incentivized
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    Cons
    Quest Software
    • The UI is clunky and could use a redesign
    • Support is good but sometimes it's hard to get someone right away or a response in a timely manner
    • expand some support beyond dell and others to include something like Microsoft Surfaces, etc.
    • KB articles need a refresh, there are a lot of older things out there that don't apply anymore.
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    OpenText
    • Need more video tutorials - Although HP has great FAQs and has included the keyword search for topics, but some video tutorials would be great to help a new user.
    • Overwhelming at times. I remember when I first started using the software, just the magnitude of tools were too much. However even though I don't use half the tools even now, just the possibility of more functions available to me, makes it a great software.
    • Secure Log-in - I would like HP to invest into single sign-on where you don't need to put in your user ID & password constantly. A push notification to a personal device would a great added feature.
    Incentivized
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    Likelihood to Renew
    Quest Software
    No answers on this topic
    OpenText
    I find HP Asset Manager useful but sometimes too much data needs to be entered.
    Incentivized
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    Usability
    Quest Software
    The appliance and software does its job, as it's intended to. There aren't many other bells and whistles. integrates well with MFA (okta), integrates well with KACES SDA. The modules it has will suit most needs. If you have the money in the budge, i'd suggest going with professional services to help with the setup/integration. There are some parts that are cumbersome and may require support. Save yourself the headache
    Incentivized
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    OpenText
    I have used 2 systems (chevron and HPAM), each has it's pluses and minuses. Once I was comfortable with the system I gave it an above average score
    Incentivized
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    Support Rating
    Quest Software
    No answers on this topic
    OpenText
    Have not interacted with HP support that much
    Incentivized
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    Alternatives Considered
    Quest Software
    We were not able to get SCCM to stabilize and work, it would continually fail to add computers to groups and fail to install programs/updates to computers in a defined group. Continually, user community forums kept recommending to replace it with another solution. JIRA is a much more efficient ticketing system, and we migrated the ticketing system from KACE to JIRA.
    Incentivized
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    OpenText
    HP Asset Manager is definitely enterprise grade, whereas the other asset Management programs I have are specific to either one industry or a smaller locations that might not need the deep analysis & reporting functionalities & tools that are provided by HP. The cost is indeed higher than other programs like Fox Graphic Tracker (Internal Software) and Samange that I have used in the past, but for a large enterprise with multiple ongoing projects, HP Asset Manager is the way to go !
    Incentivized
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    Return on Investment
    Quest Software
    • Original investment was very substantial but I believe will be well worth it in the long run!
    • DAM gives us a great view of what happening and whats on out network as far as PC, Laptops and Servers.
    • The reporting function will help with budget proposals to BOS for County Budgets and giving exact numbers of systems and software and devices on the County Domain
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    OpenText
    • HP Asset Manager is great for compliance purposes. We know we have all the licenses in place when needed for upgrades or yearly reviews. Saves us times.
    • Ability to track & print reports saves PMs time in quartely reviews.
    • Great way to prepare for any presentations by the use of analytical tools which saves us money in investing in other software for presentation purposes.
    Incentivized
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    ScreenShots