Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related responsibilities on the user's behalf. With Justworks' group buying power, customers can get access to PEO health insurance and other perks at more affordable rates. The vendor states that as a…
$59
per month per user
Omnipresent
Score 7.4 out of 10
Mid-Size Companies (51-1,000 employees)
Omnipresent is an Employer of Record (EOR) solution that enables companies to employ remote talent in over 160 countries. Their global HR services give companies the ability to hire international employees without setting up a local entity. Omnipresent offers hassle-free onboarding to global payroll services, comprehensive global benefits administration, compliance adherence, and they handle complex tax matters. The holistic approach helps to ensure the user's remote…
Overall, Justworks is a great platform to use to manage organization wide payroll, benefits (medical/dental/vision), and other misc. HR related services (401(k), life insurance, AD&D). The value Justworks brings to our organization greatly exceeds its cost, which I find very reasonable. I particularly love its customer service, which is fast, reliable, and helpful (By calling a number, you get connected directly to a customer service rep., no answer machines or need to press multiple buttons/selections to get to where you need). By implementing Justworks for our HR needs in the U.S., it greatly reduces the time I spent on HR administration duties while offering great benefits and HR services to our employees.
Omnipresent used to be great when they started but at the moment we really struggle with the time it takes them to action our requests. It usually takes some time for them to get back to us and a few days to get things sorted. I usually have to follow up with them on the progress. Payroll - we struggle to get variable pay numbers in by the payroll deadline. No amendments are possible and we can't send any off-cycle payments. Payroll is quite limiting. Moreover, Omnipresent doesn't have present in all their countries so dealing through third parties can be very lengthy. Price - considering all the above, the monthly fees are more than other competitors that provide better support, better payroll experience and have entities in all the countries
The JustWorks platform is extremely user-friendly. Everything is built in with a seamless user experience. 9 times out of 10, if my employees are looking for something, it is right in front of them.
JustWorks has amazing customer service. Every member of their team is equipped to answer any questions you may have. This is super helpful when you have an immediate need and can't get a hold of your Account Manager. They can look up your account, answer questions and relay the information to your Account Manager providing seamless communication.
JustWorks did an outstanding job walking my employees through their initial set up process. While hesitant about switching insurance carries, our Account Manager was able to answer every question we had with transparency. They even made suggestions about rolling over deductibles that had already been met and gave important information about current healthcare providers being in network.
More HR info in regards to compliance and resources for employees to stay in compliance (they have just started to do this with sexual harassment but more things like this would be great!)
Better integrations with company holidays and timesheets. They have recently updated PTO to integrate so I'm hoping that company holidays would also be a feature added.
Consistency - There's been a lot of turnover of staff over the past year. It would be ideal to have the same account manager for more than six months.
In many countries, Omnipresent uses local service providers to employ folks. In those countries, we see really long response times, and the info provided isn't always accurate or easy to understand.
Justworks is a really good platform for payroll and even vendor payments. There are some areas of improvement that Justworks could make in the area of bulk processing, to decrease administrative time as well as reporting. There are no reports we currently use from the Justworks platform as we have not found them useful.
Justworks offers many different options for customer service. You can contact them via email, phone or Slack. They are quick to resolve issues and if your Account Manager is out of office, they have other Managers covering your account who are knowledgable and ready to support. They also have an office in New York, which makes their support even more localized.
Omnipresent's support staff are friendly, however when I approached them with this issue of 'invoice statements' rather than normal 'invoices' they said that it was a problem they knew of and that they would hopefully resolve this soon. More than 6 months later and the problem is not solved and it has caused us to decide never to use Omnipresent in the future.
ADP was our previous PEO and, in my experience, they were old, clunky and never got back to us. In my opinion, the customer service was non-existent. Insperity was out of our budget but I think it is a good product. Paychex Flex was similar and I like their product for payroll; however, we wanted to offer healthcare, commuter benefits and a 401k to employees and although Paychex is starting to offer those items through 3rd party providers, it wasn't as integrated of a solution as Justworks presented.
We ultimately decided to work with Omnipresent due to their dedication to customer service and their pricing. There are a lot of great EOR vendors out there, but we had an excellent relationship with Omnipresent from the moment we reached out for a demo. We also greatly value their dedication to implementing changes based on customer feedback - since we started using the OmniPlatform, we've seen countless improvements, and we've been given a lot of opportunities to share our feedback.
