Detrack vs. JumpTrack

A well rounded suite to assist with dispatch, driver and customer communications including POD capture and tracking.

Incentivized

Because of its overall ease of use, new drivers hardly need any training. This product makes a seamless entry into the digital delivery world. With handheld devices and immediate tracking, small businesses can join the big boys like FedEx and UPS. It also saves paper and storage space as it sends signed copies back to our point of sale system for immediate viewing or sending for proof of delivery. I love it.

Incentivized

• Automated Communications
• Order Tracking
• Route tracking/updates easing dispatch

Incentivized

• Provides historical data for staff to ensure customer receives proper service
• Allows the drivers to sort their route and essentially have a map to each location
• Its connection with DDMS has become much more stable and easier to use once we moved to DDMSPlus

Incentivized

• Synchronisation may fail at times.
• Graphic designed could be more attractive as it feels dull at the time.
• Security options could be higher.

Incentivized

• Route optimization is not always available or working.
• Customer addresses are not always found in google maps.
• Does not have the ability to reopen a signed invoice.
• Does not have the ability to "redeliver" if items are missing.
• Route optimization often needs (every day) human input to make it right.
• Route tracking does not update often enough to show accurate driving route. Will show straight line from one point to another if it misses some time between gps points.

Incentivized

We would be lost without it! I would never get rid of the efficiency it has created for our company

Incentivized

Does mostly everything we need but could use some increased functionality without the requirement of switching screens

Incentivized

Overall it's pretty simple but there are bugs, and they are glaring. losing data and functionality midway through the day is a major detriment. The map/navigation function is effectively useless. Piece counts should be shown on the 'in transit' list instead of having to click all the way through to the individual invoices to see how many pieces you have

Incentivized

I have never contacted customer support. Your question clearly states " If you have never contacted support for this product, please skip this question. "When attempting to skip, I get an error "Explanation required Please provide a response." For this reason alone, I have given a rating of 1.

Incentivized

skip this question

Incentivized

Detrack makes a difference in the time used for training new agents, while veteran agents who are already used to the software of this sort got entangled with the program very easily; the synchronization issues that were the main use in most of the complaints we received were fairly fixed but the impact was not as bad as it could sound but is a pebble in the road nevertheless. Compared to previous programs that we use in different campaigns, which can be very raw than Detrack we had an amazing time using it and teaching it.

Incentivized

JumpTrack is made by the same company so we try and integrate them as much as possible. JumpTrack allows you to be more granular with orders and gives more insight on driver productivity. It is honestly best to use both of them together since they work well together and come from the same business ecosystem. We weren't using a product before to track POD and instead relied on UPS to provide proof the products were delivered.

Incentivized

• Lower training times - positive.
• Easy of use for new agents - positive.
• Synchronizing issues - negative.

Incentivized

• It helps us to prove deliveries were made saves us money if a customer claims they did not receive their item we can show picture and signature proof.
• It helps us route our deliveries in the best order
• It helps us to not only have a name of who accepted the delivery but also a picture of where it was left.

Incentivized