JumpCloud vs. LogMeIn Miradore

JumpCloud is least suited in situations where you have few devices, but lots of users. JumpCloud heavily focuses on the "One-User-One-Device" type of use, and does lack some of the features things like Active Directory is better suited for when having multiple users accessing one machine. Their Powershell APIs are fantastic and getting only more powerful. Lots of features are hidden behind these APIs, so admins not as familiar with Powershell would have more issues leveraging these tools. BYOD deployments are amazing, especially for macOS devices that are using Apple Business Manager and can leverage Zero Touch deployments. It is especially good at handling mixed systems, whereas other options, such as Jamf, are really suiting only for macOS, or Intune is more suited for Windows; JumpCloud managed to handle both systems well.

Miradore is particularly well suited for our organizational approach which is centered around a large number of independent projects that have their own unique technical, management, and financial needs. Miradore excels at its core function (MDM) and allows us to accommodate a range of project needs. For example, each project has its own Miradore portal that can be managed independently. However, IT management has visibility into all portals.

• User Management - The ability to control our users and set password/polices is made easy in the JC console
• Device Management - Using JC each user is assigned to their own device with only the rights to do their job - When elevated rights are required, this is done simply via the JC console for the period of time required
• SSO - Using JC's SAML SSO integrations we are building out our SSO offering and this is making for a much simpler daily user experience

Incentivized

• Support for IOS and Android operating systems.
• Remote control of all devices.
• Option of alarms in cases of theft or loss of the device.
• Keeps all documents on the device encrypted and safe in case of loss.
• Schedule to create update and uninstall routines.
• Miradore makes it possible to release and install applications by type of user, avoiding unnecessary or malware-laden app installations for a given group or user.
• Increased productivity, as it avoids the installation and use of non-corporate apps.
• Location of devices in real time for cases where there is a need.

Incentivized

• SSO via OpenID - Opening up their SSO from just SAML to including OpenID (OAuth) would allow us to make more use of the service and to also incorporate it into some internal testing suites
• Time Limited User Elevation - The ability to time limit a users elevation of privileges would be a great addition
• Extending device management to include LPA - Least Privilege Access is becoming a bigger ask from our external auditors - Being able to do this via JC would be amazing

Incentivized

• Just being picky (because not much is wrong), I'd love it if some views would auto-refresh rather than me having to click to do so manually

It's simple. I like how JumpCloud keeps things simple. Similar to Apple's ecosystem, they give you what you want with some extra features and bells and whistles but it doesn't take a large instruction manual to use it. They have the support system and KB articles to back up their product and learn about a feature and how to implement it

Incentivized

We have their premium support. Not only is the support great, but our SAM / Account manager directs any questions or updates to the proper channels and gets us the needed info and solution quickly. Due to this, we find JumpCloud to exceed our expectations and puts us at ease that our Foundation Tech Solution is VERY reliable.

Incentivized

Sometimes it takes time to get a response back. There is a delay in updates to support devices with newest OS.

Incentivized

Being responsible for choosing the product after a POC and pilot we found the process to be simple and effective

Incentivized

Incentivized

This is the first time we've used an MDM. Our IT vendor researched and selected Miradore over several other options.

• Very easily add, or disable employee logins
• Reduce "password fatigue" by being able to reduce password expiration requirements, and having single sign on
• Higher security and visibility of security issues
• Reduced onboarding time from days to minutes
• Enabled easy reassignment of user accounts to another user via groups when employees leave
• Quick securing of terminated users, or otherwise compromised accounts
• Reduced user disablement time from previous manual methods requiring days, to literal minutes

• Free version does the needed work, what could be better?
• Helps to comply with security.

Incentivized