Jolt is a task and workforce management, with time & attendance, remote (selfie) login, scheduling, and simple tasking tools, from the company of the same name in Provo, Utah; useful for small teams that could leverage frequent communication.
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Lightspeed Restaurant
Score 9.9 out of 10
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The Lightspeed Restaurant POS, from Lightspeed in Montreal, is a restaurant POS and management system designed to enable users to sync the user's menu with major food delivery apps, manage all orders and and reach new customers.
Jolt has allowed us to save thousands of dollars in food by identifying issues early. This has been accomplished from both the standpoint of trend analysis and identification of catastrophic failures. Our employees have saves hundreds of hours of labor by not having to write out each individual date label used during the day.
Upserve POS is well suited for any restaurant, bar, or coffee shop. We've utilized this system for full service, quick service, and bar service and it's been perfect for all of it. I can't think of food or beverage service application that Upserve is not well suited to handle
Timely reminders of when checklists need to be executed; The team is alerted audibly and visually when checklists are coming due or when they are past due.
Customized text message confirmations when audits are completed/incomplete; This feedback closes the loop with the Management Team confirming the status of the required daily checklists/audits.
Documented proof of completion through photos; Checklist questions/items can be setup to require photos to be taken as visual evidence that a task was completed. This adds a check-and-balance feature that deters pencil whipping tasks and eases the burden on the Management Team when it comes to auditing compliance and driving accountability.
Remote printing from any device setup with Jolt; We have iPads throughout the restaurant communicating real-time information with various functions within the store. It is very convenient when a Team Member in one department can print on the device in front of them, while calling out to another Team Member to retrieve labels from the printer when on their way to assist with a job function.
I love all the backend reporting features of Upserve. It's really robust and helps me manage our restaurant by staying in touch with labor, best selling items, etc.
The customer service is great. I had a question and used their chat feature and my question was answered within 5 minutes.
Development Sprints: They are always improving, but the speed to the deployment of features could be faster.
Customization: The Dashboard is solid, but being able to brand the back end to look more like my company would help me gain buy-in from all department heads and help integrate Jolt further into the company.
Jolt is very user friendly and offers a lot of solutions to my companies needs. If it offered a Payroll piece and a Point of Sale piece it would make it a complete system that would solve 99% of my companies needs.
The system itself is very user friendly and every one of our team members is able to use it easily. The only difficulty that we have occasionally run into is a lack of connectivity between the Bluetooth printer and the iPAD. There are only two or three of us on staff that are well versed enough with the product to be able to fix it when there is this kind of issue.
Upserve is very intuitive. It utilizes a tab system along the left side of the screen for easy access to menu categories. After choosing the tab you want to view (i.e. Food), all the food items and/or sub categories show up instantly on the screen. once your items are chosen, you are a card swipe away from starting the payment process. Very easy. That said, there are a few minor issues with usability. For example, splitting checks is really quite difficult. You have to create new checks one at a time, then have to go searching for the checks to ring guests up. Really not intuitive on this front. Thankfully, it's not incredibly inhibitive
When I have had questions or needed technical support, I have received a very prompt response to my emails. The answers are concise and if there are instructions they are easy to follow and implement. All interactions I have had with the Jolt team have been a very positive experience.
Seriously, if I could give a 12 rating I would. Upserve support is 24/7 and completely free. No extra fees on evenings or weekends and they are fast. You can actually start a chat support straight from your ipad screen. 90% of our support issues have been solved in just a few minutes from the chat screen. That said, I prefer the phone. Calling into Upserve support is just as easy and everyone is always friendly and fast
Before this, we used Namely for our training and Paper for Cleaning Lists. Moving to digital was difficult at first but has been well worth the effort put in the beginning. With our other system, there was no one to reach out to for help. Any time I have a question, our Jolt Representative will hop on a call and assist us in fixing the issue, or just to talk through how we can improve what we already have!
Upserve [POS (formerly Breadcrumb)] offers more functionality than Square, which is the only other restaurant POS I've used. Upserve has intuitive employee time tracking, and helpful labor and sales reporting features. I know my data guy would prefer more detailed data reporting abilities (for instance, you can't pull reports that show modifiers - so when we have Happy Hour and want to track how happy hour modifiers are doing compared to normal price, we have to do this manually wtf?). But overall Upserve is better than the other POS systems I've tried.
Increased accountability and cohesiveness of how all staff members are expected to clean our facility has allowed our facility to decrease the number of respiratory illness and communicable diseases that are passed around our dog pack. We feel this is a direct result of everyone being required to do jobs to the same cleaning standards and or ability to track when employees are not meeting that standard.
Barcode scanning has increased our ability to trust employees are getting the jobs done independently thus reducing the need for continual management oversight. We've been able to reduce the number of hours our managers work, allowing them to trust the staff more and utilize Jolt reporting to identify poor performance and spend their time addressing concerns and re-training verses just babysitting the staff on shift.
Bestsellers and slower items rise to the top in reporting features, making analysis quicker.
Dramatically reduced server error
Posed a challenge to continue face-to-face contact between servers and cooks; the POS tends to end conversations about special orders, special customer requests or restrictions, and generally conveys the nuances that contribute to excellent service. So we have to make a conscious effort to continue talking to each other.
