Jive Software, part of the Aurea family of customer experience solutions, provides the gateway to an organization's most important assets – its knowledge and people. Jive's interactive intranet solution promises to connect people, information and ideas to help businesses outpace their competitors. The vendor says the product has more than 30 million users worldwide across every industry, and is consistently recognized as a leader by top analyst firms.
N/A
Usersnap
Score 7.5 out of 10
N/A
Collect in-product feedback, measure customer satisfaction and learn how you can improve. Get ratings, visitor's screen view and sentiment feedback from customers now.
The content in the news section isn't totally responsive - meaning if I have a small window taking up half my screen, the images for the headline articles may not load properly and when I maximize that window, it's left with ugly half-loaded images. Also, the collaboration feature for Office documents is great in theory but tends to cause more pain than it's worth to just download the document and open it separately in Word or Excel.
Usersnap is well suited for web applications that are maintained/developed in house, to provide a means of communicating with end-users directly without the need to develop an in-house solution. It allows end-users to provide rich information about an issue they're experiencing, even providing information about the user's browser, session, and desktop environment, which is invaluable when trying to debug or troubleshoot an issue.
When you go into the list of Usersnap feedback you have submitted, there isn't search functionality or filtering so that you can see the feedback of a certain type at a time, or see if you submitted that feedback already.
There are always external factors that can impact this decision but currently, the Jive platform is maintaining its lead in the market place in this area. If the innovation in this space by Jive continues, then this number will remain high. Integration with other systems and adaptability to changes in the market or in client needs will also make this decision hard to predict more then 6 months into the future
Uptime was OK. But there was one day that the system crashed for a whole day. Our company was unable to operate. And all the plugins to word/excel froze causing those systems to freeze.
Jive posted a statement to the media saying all customers were up, but we were not.
They did an OK job when I needed them. Except for the one day the system went down. Jive pointed the finger at the hosting company, and the hosting company pointed the finger at Jive. No reliable information came to us.
I am unsure how to rate the support of Usersnap as I did not contact support yet. The tool works well as is. The agency we work with that used the tool didn't need to contact Usersnap support as well. I'm sure the user support on the tool is adequate.
Jive online training is there. It is OK/average. I feel some other companies are doing better. It is not a piece that is required to have a successfully implementation, but it could be useful to improve it
I honestly don't recall what we briefly used before Jive - it wasn't good and didn't last long. I think it was under-utilized because you couldn't really do a whole lot with it. Jive does pretty much everything we need it to do, so for that reason alone, Jive is the superior tool.
I haven't used anything else. I just used email and Google Docs before and that's hard to keep straight what you are talking about within a document to what it actually is on the website. Also, more phone calls are required to explain what you mean and need.
