Jive Software, part of the Aurea family of customer experience solutions, provides the gateway to an organization's most important assets – its knowledge and people. Jive's interactive intranet solution promises to connect people, information and ideas to help businesses outpace their competitors. The vendor says the product has more than 30 million users worldwide across every industry, and is consistently recognized as a leader by top analyst firms.
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Schedulicity
Score 7.6 out of 10
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Schedulicity is an appointment booking platform from the company of the same name in Bozeman, Montana.
The content in the news section isn't totally responsive - meaning if I have a small window taking up half my screen, the images for the headline articles may not load properly and when I maximize that window, it's left with ugly half-loaded images. Also, the collaboration feature for Office documents is great in theory but tends to cause more pain than it's worth to just download the document and open it separately in Word or Excel.
Everyday use is good enough, we don't have an overly complicated product that allows us to complete the tasks given to us and schedule and reschedule the meetings. The ability to allow the user to control the scheduling of meetings and look in the calendar for specific timelines has never been easier. The stress that is on the user is taken away from the user by the tool itself.
There are always external factors that can impact this decision but currently, the Jive platform is maintaining its lead in the market place in this area. If the innovation in this space by Jive continues, then this number will remain high. Integration with other systems and adaptability to changes in the market or in client needs will also make this decision hard to predict more then 6 months into the future
Uptime was OK. But there was one day that the system crashed for a whole day. Our company was unable to operate. And all the plugins to word/excel froze causing those systems to freeze.
Jive posted a statement to the media saying all customers were up, but we were not.
They did an OK job when I needed them. Except for the one day the system went down. Jive pointed the finger at the hosting company, and the hosting company pointed the finger at Jive. No reliable information came to us.
The support team is awesome. The turnaround is quick and if the software cannot support my current need they are really good about giving me a work around.
Jive online training is there. It is OK/average. I feel some other companies are doing better. It is not a piece that is required to have a successfully implementation, but it could be useful to improve it
I honestly don't recall what we briefly used before Jive - it wasn't good and didn't last long. I think it was under-utilized because you couldn't really do a whole lot with it. Jive does pretty much everything we need it to do, so for that reason alone, Jive is the superior tool.
It allows to increase productivity, facilitates the organization for all those involved, the results it offers, and its effectiveness compensates for the price it costs. They simply have to check-in and check out. Make better business decisions, train your team with personalized permissions, and you have a modern and organized platform. You can configure the work areas.
Positive - Client text message reminder. Missed appointments have decreased to zero no shows.
Positive - Informing clients of weekly openings via marketing emails.
Positive - Employees are able to take days off and I can mark them accurately in the system.
Positive - Personal Time feature. Allows me to track why an employee is out.
Negative - Shutting the business for vacations because I have to spend hours going into each providers schedule and individual cancelling each appointment that has been made.
