JitBit Help Desk vs. Lansweeper

Helps to create a continuous conversation between our team and the user. It was clean and easy to understand, training was less than a day for most newbies. Your Devs, Sales, Marketing Support, Management can all use one hub to talk to your users and gather feedback. Helped us expand our teams and realize what directions we needed to expand in. Support supports, Sales sells, Marketing markets... It's like a beautiful dance! It's hard to say that JitBit is right for you, but I can't imagine the industry that JitBit wouldn't work in. You put it in front of an employee, and they know what to do next.

Incentivized

Because of its slowdown as we have acquired more equipment, I think LANSweeper may be better suited for smaller environments. We have 3000+ users and over 1500 devices on our WAN. It has shown considerable performance issues as we have grown. Maybe moving it to a full blown SQL instance will make things a bit better. But as it stands, it has gotten tiresome waiting for it to update and refresh.

Incentivized

• Flexibility.
• Customizability.
• Effective communication.
• Historical tracking of issues and requests.
• Reporting.

Incentivized

• Lansweeper is grabbing lots of data from the machines without slowing the network and the client machines. We can easily get all the installed software data, hardware and linked hardware and all the user you can grab from the AD (computer and user).
• Lansweeper can now scan Windows, Mac and Linux with an agent installed (or not if you want that the server is the one pulling the data).
• The web interface is really friendly user and offers lots of possibilities to personalize your dashboard as you see fit.
• Reports engine is really powerful and easy to monitor your machines and also your security issues.

Incentivized

• JitBit HelpDesk is not free. There is no free version. It would be nice if they had a free, limited version that would allow 100 tickets to get used to it before buying as it is pretty expensive, even for the lowest end implementation.
• I wish it were easy to integrate forms into. I've seen numerous questions around the Net about integrating Google Forms or creating forms.
• There is a strong push from JitBit to use the cloud version but some companies really have to use an on-premise solution.

Incentivized

• Ease of use - pushing software can be a complicated process.
• Detecting assets sometimes means going to each machine on opening ports on the firewall.
• Reporting can be hard to figure out but you can ask on their forum. I find that a lot of my questions already have been asked.

Incentivized

The price to function scale is so far towards function it would be stupid to get rid of it

Incentivized

Lansweeper offers a variety of customer support options (including KBs for self-serve and get in touch with them via email), and most importantly, it's a matter of dialing within their allotted supporting time frames. However, I always make sure to provide the following information:

- Screenshots of the issue (if available).

- Program Files (x86)/Lansweeper/Service/Errorlog.txt, as present on your Lansweeper server.

- If it exists, the error log present in Program Files (x86)/Lansweeper/Website/App_Data.

Incentivized

We've looked at several different Help Desk solutions, but the names escape me at the moment. We looked at Spiceworks and didn't find it to be bad but we didn't like the ads. There is a purchase version for about $500/year, but we still decided against it--I can't recall why. JitBit's reviews and history are both very good. And if two years worth of no issues is any indication of how well it works, then that alone speaks for itself. I have used other Help Desk applications over the past 20 years and none are perfect, but a hassle-free experience gets a gold star from me.

Incentivized

Lansweeper is DRAMATICALLY cheaper than KACE and provides the same level of reporting and inventory of asset data. Where KACE outshines Lansweeper, is Lansweeper has a very minimal software deployment system that requires clients to have direct access to a common file share. KACE allows you to upload files directly into it's environment, and assets can download over HTTPS those files for installation anywhere. Spiceworks was a great inventory and helpdesk system for free - but the product I feel has gone stale and not nearly as powerful as it use to be - for that reason Lansweeper appears to have taken up the charge and utilized a lot of Spiceworks was going for

Incentivized

• Our old Help Desk product was outdated so JitBit Help Desk improved our helpdesk productivity
• We can also offer help desk product to other groups besides IT
• End users are better serviced with modern product

Incentivized

• I would consider that ROI has been achieved - it wasn't expensive. However, Spiceworks could have done the same for free.
• Too much manual intervention. Not strong beyond basic Microsoft products so we had to keep an eye on everything.
• Great sniffer of hardware on the network including switches, routers, printers.
• Lack of features that are essential for enterprise ITAM.

Incentivized