Jaspersoft vs. Cyfe, by Traject

TIBCO Jaspersoft is well suited for users who are not too technical. These users are able to easily drag and drop domain fields from their database to create friendly table reports. Users can easily add filters to their reports which allows for reusability. On the other hand, if a user is looking to add information that has many-to-many relationships, duplicates will appear. Having duplicates in an ad-hoc view and not being able to easily remove them is a big issue for many of our clients.

Incentivized

Cyfe might be for you if you are looking for a cost-effective way to display all of your marketing metrics in one place. If you are looking for a detailed, fine-tuned, niche, or extremely specific metrics, this might not be the best solution. Cyfe is good for a general health check-up of marketing, but not a finely tuned examination.

Incentivized

• Jaspersoft has an excellent self-service module that allows ad hoc report creation and can be easily worked by non-technical users as well.
• Using this tool, it doesn't matter if you are viewing the report on a desktop screen or smaller mobile screens, the experience is seamless.

Incentivized

• Cyfe makes it easy to create a professional looking dashboards in a short amount of time. With so many built-in data sources and the intuitive nature of the interface, you can have beautiful looking charts and graphs in no time!
• One of the best features of Cyfe is the many data sources built-in and that each dashboard is not constrained to one source. One of the drawbacks I've seen in other tools is the limited ability to pull from multiple Google Analytics profiles, multiple AdWords accounts or from both AdWords and Bing in one dashboard. Cyfe has no such limitation.
• Google Spreadsheets - if the data you need to show is not available via an API, being able to pull from Google spreadsheets is a great solution. Once set up, you can add data whenever you need to the spreadsheet and your widgets in the Cyfe dashboard are automatically updated. Huge time saver!

• The UI on the report designer, Jaspersoft Studio, looks a little outdated. I think that Studio as a whole could use a facelift. Additionally, Jaspersoft Studio tends to slow down over time, requiring a restart of the program.
• There is a bit of a learning curve with all of the intricacies of Jaspersoft Studio, it's kind of overwhelming when trying to learn it from nothing.
• One functionality that seems to be missing, that would help our use-case, would be the ability to parameterize a JSON URL as a data source. For example, if there was a call to a set of JSON data, it has to be a static URL. But in many cases, APIs that return JSON take parameters via the URL. Jaspersoft does not support that.

Incentivized

• Sometimes the percentages in Cyfe seem off. We'll review the numbers month over month in Google Analytics and the same numbers are pulled into Cyfe, and yet Cyfe reports a different percentage
• It would be nice if Cyfe had more styling and layout choices to brand it more to our company's style and look

Incentivized

We've converted our library of reports to use Jaspersoft. Our clients have had a taste of Jaspersoft and we've had very positive feedback from those interactions. Our internal employees have had great success using iReports and JasperStudio to create very robust reports that better show the data our clients expect to see. Overall, our experiences with Jaspersoft have been great and it's proven to be a very good decision for the direction of our business.

It has become a part of our internal tools so unless a competitor comes out with similar functionality as a similar price point it is unlikely that we would not renew. One area that would cause us not to renew would be if a competing service came out with more third-party integrations that match our needs. Price at this point is no longer an issue as it would allow us to automate a somewhat manual process that we have now connecting Cyfe widgets to Google Sheets.

I think it's a tool well suited for a software developer. Others with less coding skills could struggle somewhat with the tool. I find java a little unforgiving as a language for expressions and not very user friendly for the technically dis-inclined. Sometimes the numeric conversions cause issues (who knew that 0 and 0.0 would cause different things to happen). Previous experience with a reporting tool that used visual basic for its' expressions that I found much simpler to use. On the other hand, java is so widespread, you can easily google the syntax to accomplish what you need to do.

Incentivized

I gave it a rating of 7 because it does a good job at what it does, but there are missing that are missing which I would have benefited from. For instance, if I was able to drill down more on the specific metrics I was able to see, that would have been helpful.

Incentivized

There have been a few instances where Tomcat has consumed 100% CPU, which requires a restart to resolve, but other than that reliability has been excellent.

Incentivized

Complex reports on heavy data load may take considerable amount of time. We have experinced some latencies/misfires regarding to this.

Incentivized

They have a great customer support ticketing system in which they always respond same-day. They offer conference calls with srcreensharing as well in order to better understand your issues.

I wish that the lower level support access came with more than just 12 cases per year though as this makes us less likely to reach out for questions on things that we then instead try to solve ourselves which results in loss of time in trying to acquire new features and or solve a problem.

Incentivized

Because I had a very minor question and I was able to speak directly to the founder through LinkedIn and through email. I know that as they grow this may not always be an option but the fact that he made himself available to answer my questions said a lot about his passion for the product.

It did the job of getting us to our deadline we set for ourselves for initial launch. The customer we launched the product for was also there to learn about it at the same in order to better understand the capabilities. This helped greatly so that the customer was on the same page on what was possible when using jaspersoft. I think most people would not want their customers aware the product they are using is third-party but in this case it was a new experience for us both and so as we learned more about jaspersoft, we both had better communication on what the future road map was for their business needs in BI.

Incentivized

Resources available in the TIBCO Knowledge Base are covering almost everything. They are well organized, and covering almost every possibility. There is always the change to get back to the TIBCO support or to the dedicated Customer Success Manager whenever something very specific or bound to a customization is not covered.

Incentivized

Super easy to install and/or upgrade! For all the big name software out there that does some business critical things, Jasper is a pleasure to install and/or upgrade. The bundled installer is all ONE install (one shell script execution at least) that sets up everything. Vastly superior to most other software of this caliber.

Incentivized

Cyfe is a 15 minutes implementation, then some time to get your data sources created. This is an easy one person job that will not result in down time or unnecessary wasted man hours.

TIBCO does a better job in providing seamless data mapping and migration from one legacy system to other without any loss of traffic or compromising the security of the data. Whereas with another tool sometimes because of the integral framework there may be some questions as to why the data packets were lost during mapping and migration.

Incentivized

My company already subscribed to Cyfe when I began, so for me there wasn't any shopping around. While Cyfe does pull straight from the "back end" side of many social media platforms, or from Google Analytics for websites, the benefit is that you can see all the stats in one place rather than having to log in to so many other platforms to grab those metrics.

Incentivized

We haven't really started to explore the scalability of the product as yet, but in terms of existing deployments it has done what we need it to do.

Incentivized

• I used the free version, so obviously the positive side is we did not have to pay
• Next advantage is you can pick it up relatively fast, even though I think the UI can be much improved. Otherwise creating PDF reports by programming is quite a complicate task, to me anyway

• Cyfe allows us to provide real time data to our clients
• Cyfe allows us to provide detailed analytics to our clients showing actual results
• Cyfe reduced our need to provide monthly "reports" to our marketing clients
• Cyfe allows us to have better situational awareness and know what is going on throughout our multiple organizations