Synergies is a cognitive application service provider that combines business knowledge, artificial intelligence technology, and software development. Their mission is to help businesses through their digital transformation journey, become leaders and innovators in their industries by unlocking the power of data in the hands of business users and decision makers. Their product, JarviX, is an AnalyticOps Platform . JarviX uses NLP…
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Zendesk Explore
Score 8.7 out of 10
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Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.
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Pricing
JarviX
Zendesk Explore
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
JarviX
Zendesk Explore
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
JarviX
Zendesk Explore
Features
JarviX
Zendesk Explore
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
JarviX
7.6
Ratings
7% below category average
Zendesk Explore
9.0
Ratings
10% above category average
Pixel Perfect reports
8.20 Ratings
7.10 Ratings
Customizable dashboards
7.30 Ratings
10.00 Ratings
Report Formatting Templates
7.30 Ratings
9.90 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
JarviX
7.8
Ratings
3% below category average
Zendesk Explore
8.3
Ratings
3% above category average
Drill-down analysis
7.10 Ratings
9.50 Ratings
Formatting capabilities
7.30 Ratings
9.00 Ratings
Integration with R or other statistical packages
9.10 Ratings
4.80 Ratings
Report sharing and collaboration
7.70 Ratings
10.00 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
JarviX
7.8
Ratings
6% below category average
Zendesk Explore
8.4
Ratings
1% above category average
Publish to Web
9.10 Ratings
6.90 Ratings
Publish to PDF
7.30 Ratings
9.00 Ratings
Report Versioning
6.40 Ratings
9.00 Ratings
Report Delivery Scheduling
8.20 Ratings
8.90 Ratings
Delivery to Remote Servers
8.20 Ratings
8.00 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
For users with little data analytics knowledge, JarviX is the perfect tool to get started where there are fewer resources to build a data team but requires data to improve and innovate.
Compared to other analytics functions of other Ticket Management System, Zendesk Explore is the easiest to learn. Moreover, the learning curve is high. Once you pick up the fundamentals, you will be able to create all types of analytic reports. In addition, if you know basic coding or SQL, you can create your own metrics and attributes to capture extremely specific elements such as the tickets that contain a certain word or etc.
As with most "suite" products, if you already use other Zendesk features (Chat, Talk, etc), then Zendesk Explore adds an extra facet to the customer experience. The more we know about our clientele, the better we can understand/anticipate their needs.
I like that we can get as in-depth as we feel is necessary. For example, is just one customer having an issue? Or are many experiencing a similar problem? We can better rack this type of trend using Explore.
Our team can dive deep into the data based on exactly what we're looking for. If the marketing team wants a certain kind of segment, we can give them that info. If we want to sort by date or another set of parameters, we can do that as well.
There should be more flexibility in changing the data tables uploaded into JarviX. For example, it should enable users to edit the syntax of the table or change the data format of the columns without affecting the existing dashboard and charts already created using that data table.
I rate Zendesk Explore 8 out of 10 for it's overall usability because it offers powerful reporting and analytics with an easy to navigate interface and intuitive dashboards. It helps improve customer satisfaction by providing valuable insights into ticket handling, agent performance and customer satisfaction. Though the complex query builder can be challenging for non technical users.
Zendesk Community is extremely useful for Zendesk Explore beginners. The live support provided by Zendesk will also help a lot. If you don't know anything you can ask live support right away. However, one drawback of Zendesk Community and Support is the creation of complex reports on Zendesk Explore. Zendesk Community and Support cannot really help you much if you are trying to build a complex report as they are not a complete expert on it as well.
In comparison to JarviX, Power BI offers a lot of customization for reporting purposes. However, JarviX has the advantage of saving time and built-in algorithmic analyses that integrate data visualization. JarviX’s also has a huge advantage in its natural language query function, which is very intuitive and sets a low barrier for entry-level users across our organization.
Zendesk Explore stands out against Freshchat and Freshdesk for it's deeper analytics capabilities and seamless integration with Zendesk ecosystem. While Freshdesk offers reporting, it lacks on the same level of granular insights and customization that Zendesk Explore provides. Compared to Freshchat which focuses more on live chat and conversational analytics Zendesk Explore excels in historical trend analysis and comprehensive dashboarding. We choose Zendesk Explore for it's robust reporting and drill down capabilities.
I think the best part of JarviX is that we can get the analysis results in several minutes. We spent lots of time making reports and managing our data in the past. All in all, it helps us save the time, cost, and labor of managing data.
