Jamf School is a purpose-built mobile device management solution (MDM) for schools that gives users the ability to deploy and manage Apple devices. Jamf School management system also pairs with three apps, Jamf School Teacher, Jamf School Parent and Jamf School Student.
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Workspace ONE UEM
Score 7.0 out of 10
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VMware acquired Airwatch in 2014. Now from Omnissa, Workspace ONE is a Unified Endpoint Management (UEM) solution and is available in Standard, Advanced, Enterprise, and Advanced for VDI editions.
Jamf is user-friendly and easy to set up. It allows Ipads to be managed in easy-to-understand groupings. It also allows teachers to take ownership of choosing and distributing apps. The safety features for students allow restricting of websites, apps, and even clearing some of the "clutter" of built-in IOS apps that you don't want on students screens such as news and measuring apps. I really enjoy using this product.
AirWatch is a great tool for large organizations that need to manage more than 100 devices. The product is capable of handling multiple platforms and is scalable to any size company. I would not recommend AirWatch to small companies, companies with minimal MDM needs or companies on a tight budget. It's the Rolls Royce of MDMs, it has all the bells and whistles and it's not inexpensive.
Compliance policies are robust. One thing we have done is to keep our operating systems updated using the Airwatch compliance policies. We created a customized email from an Airwatch template and send notifications to users when they are not compliant.
Volume Purchase Program Integration allows you to purchase apps with a corporate credit card and push out licenses to authorized users.
Staging user allows minimal end user interaction. Only 2 inputs when we hand a corporate phone to an end user(device password & email password).
Secure Content Locker allows us to open and manage email attachments in a secure container.
Web Console GUI. The GUI is a little outdated compared to other MDM providers like Meraki, and can be slow at times.
Overlapping Profiles. I wish there was a GUI interface to show similar profiles that are being appiled to the same user groups, or a best practices intervention that can show me if there is a better way to layout my profiles.
AirWatch Mobile Apps. I would rather have my employees utilize Google Chrome or Firefox on their mobile devices, but can't because they need to access internal content via the MAG. It would be nice if AirWatch could integrate these two items together. All of their mobile apps are sluggish too. Users complain that the Content Locker is not friendly to work with, but on the admin side of things it's great.
We've used it for 3 years and our contract is up later this year. We own the licenses, but we would have to either renew cloud services or bring the services in-house and install on servers here. We may want to see what's new in the marketplace that could be just as useful and cost effective.
For the most part, Jamf School does everything it is programmed to do. However, there are a few instances where we have run into snags. This is to be expected with any software though and working customer support has always been helpful. Customer support does their best to help with each scenario we've had issues with.
It works well for our environment and what we're using it for. It actually does more than we're currently utilizing, but I believe our needs will change in the near future and we could utilize more features.
Just in the past few weeks our staff has had several issues with the website. It is either taking a long time to load anything or we are not able to get in at all. This is very frustrating when you are trying to manage and enroll users. It was down 2 days in a row just this past week. Not good!
Went over the availability just a minute ago on the last rating. Don't use the reporting too much but will likely begin that soon. Integration with Active Directory doesn't seem to bog either system down.
There is a separate portal for Workspace One + Chat function. The support is fast but sometime you need a little but luck that the right person is supporting your case. Case escalation is not really working.
AirWatch support was included and helped with every step of the implementation. They have their "university" with helpful documents and phone support 24x7.
Jamf School works much better for our needs than the other programs listed. We originally used Jamf Pro, but being in a school setting it did not provide all the support we needed. Thankfully, Jamf recognized this need and created Jamf School. We have since been using it and it has helped our productivity and management tremendously.
At the time (2017) the Microsoft solution wasn't fully cloud-native and you needed several tools to accomplish the same as Workspace ONE Unified Endpoint Management. This would have led to even more issues getting up and running as we had with Workspace ONE. Last year we made switched to Microsoft Endpoint Manager cause it presented an easier interface and was better suited to go with our business direction of Microsoft 365.
We now have over 100,000 users utilizing AirWatch, and the organization is performing exceptionally well in providing services to both VIP users and the broader user base. The solution has greatly enhanced our ability to manage and support users effectively.
In terms of ROI, the organization is fully satisfied with the service AirWatch provides, and there are plans to explore more features from VMware in the near future. Our next goal is to leverage cloud-based services, which will further enhance our capabilities.
Having a solution like AirWatch in place always creates a positive impact within the organization, allowing users to benefit from the full range of services provided. However, based on feedback, some users are dissatisfied with the enforcement of certain policies required for enrollment. Previously, the process was simpler, with users only needing to enter their ID and password to access emails on their devices. The additional steps in the current process have caused some frustration.
