Ivanti Neurons for MDM is a cloud‑Based Mobile Device Management. Ivanti Neurons for MDM enables secure access to data and apps on any device across the Everywhere Workplace.
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TeamViewer DEX
Score 8.4 out of 10
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Formerly from 1E, acquired by TeamViewer, The TeamViewer Digital Employee Experience (DEX) platform finds and resolves IT issues before they affect users. This eliminates digital friction, avoids costly downtime and helps keep IT operations running smoothly.
MobileIron is a great tool for mobile device management. It is well suited for deploying mail to devices, as well as providing security/compliance items to a device (require a passcode, install certificates). The store app is also great for pushing users to specific, needed apps without trusting them to find the correct one in the store. MobileIron is not well suited for environments which do not restrict access to mail or use a cloud-based mail provider (such as O365) as the native apps make it easier to get mail from these sources than to manage an MDM environment.
When we are needing to patch workstations for zero-day vulnerabilities or security risks, Explorer is our go-to tool to push out those settings quickly. We have a TeamViewer DEX server stood up in our DMZ to communicate with the workstations outside of our VPN, so we can push those settings or patches to devices without needing them to attach to our network. It's really nice to be able to communicate with the computers that rarely connect to our corporate network and ensure that they are still protected. We do have the TeamViewer Client installed on all of our internal servers in order to get inventory and licensing information, but we don't typically utilize the TeamViewer software on the servers for much else. A different team handles those computers and often requires change management, so expedited changes don't happen often there. Standard deployment and patching tools do the job.
Organization: with it's flexible label structure and hooks into ActiveDirectory, MobileIron is effective at applying different policies to different groups of employees, depending on the country they live and work in.
Reporting: Generating and interpreting reports is a task that is quickly learned and executed.
Adaptability: MobileIron adapts to the changing mobile environment by incorporating and testing up-and-coming technologies such as Android Enterprise and Apple Business Manager (formerly DEP)
It is a fairly complicated product at first, you will need to dedicate time to properly implement it and learn how it works.
It needs built in AV/Malware detection, right now it can utilize 3rd parties for this feature and it snaps into the product but the 3rd parties are fairly expensive
The admin GUI could probably use some tweaks to make it easier but it has gotten better over the last few releases
They currently don't have all of their products incorporated into the web interface, meaning that we need a separate administration console for using their Shopping product.
The TeamViewer DEX Exchange is an online repository for common or useful instructions, but it is still a bit lacking. New instructions aren't published very often.
Writing your own custom instructions for Explorer has a bit of a learning curve if you aren't already familiar with SQL queries or their SCALE language. There is published documentation for SCALE, but I'd like to see them add a basic functionality course to their online training portal.
They are in my eyes no longer the leader of MDM management. They have never really given me solutions to problems and this would include app deployment problems, byod portal issues, etc until the past few years, i have changed my scale from 2 to 8 because of it working much better now.
TeamViewer DEX has plenty of features and functionality right out of the box. They offer an Exchange web portal where you can go to download new product packs as they become available through consulting engagements and customer requests. Sometimes you might need to do something more specific or customized than what is available to everyone, and that's when your own knowledge is put to the test. Being able to write your own SCALE code would be invaluable, but takes a while to learn if you aren't already familiar with SQL, PowerShell, or a few other popular languages. Making it your own can definitely take some work, but it's worth it in the end.
I have been using MobileIron for years. As with any company, they suffered the constraints of growth. I don't normally deal with call-in support, but in the few instances that I have the level of support has gotten inherently better. My usual support experience is from a dedicated individual(s) from professional services. This is mainly because of the size of the deployment. This offers a resource that is thoroughly familiar with your environment. Another benefit is that you can contact them directly, which eliminates the handing off and starting over with multiple individuals. As a company they are extremely committed in their support structure and making it better. They send out audits and welcome any interaction and if there is a complaint they follow up with efficacy
It is online based, after learning content you can take a test and if you don't pass you get two other chances to pass. Once you pass the test you can print out your certification or save it
Jamf is a great platform but does not offer the wide range of integrations. It feels like an Apple-centric product, and it is. Airwatch was pricier and did not offer enough compelling advantages when feature sets were compared, so it was hard to justify the additional cost. MobileIron has proven to be a wise investment because of their continued focus on information security, and the platform can be extended to our Macs and Windows 10 devices
Microsoft has good intentions, but they are often late to the table. On more than one occasion, we have seen Microsoft incorporate a new feature into their own products, but it's something that TeamViewer had already been offering for a year or more. By the time Microsoft adds a new feature, it has already been in our toolbox and even then doesn't seem to have all of the additional functionality that we get from the TeamViewer software. Currently, we're starting to see Microsoft's push for endpoint performance analytics, which TeamViewer DEX has already done impressively for some time now.
MobileIron initially was a positive part of our mobile stack. However after two years, we are exploring in-house solutions as Mobile Iron has not been stable enough for our needs. We had a MobileIron-related outage last year that took a week to resolve and cost our business substantially.
I believe MobileIron is more effective with Android devices than iOS.
MobileIron seems better suited to devices that need to be updated/managed infrequently (~ 1/week or less often). For tablets that need daily MDM interactions, MobileIron was not sufficiently reliable.
Being able to deploy configuration changes while devices are off-network was a real-life-saver for us during the sudden work-from-home scenarios we faced during the pandemic.
Reclaiming unused software licenses has provided some additional budget to use towards other products, and helps us to justify the cost of what we already have.
Using Experience to proactively troubleshoot performance issues not only reduces the number of help desk tickets but also provides a better work environment for our employees.
