Ivanti Neurons Digital Assistant vs. Verint Intelligent Virtual Assistant (IVA)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Ivanti Neurons Digital Assistant
Score 0.0 out of 10
N/A
Ivanti Neurons Digital Assistant is a conversational AI virtual assistant, used to give enterprise employees a self-service option for their IT service needs, designed to emulate the consumer experience and provide a similar level of satisfaction.N/A
Verint Intelligent Virtual Assistant (IVA)
Score 7.7 out of 10
N/A
The Verint Intelligent Virtual Assistant (formerly Verint Self-Service solutions) is a customer-oriented knowledge management solution including technology acquired by Verint from Next IT in 2017. The platform includes voice self-service IVR, a virtual AI-guided assistant (Next IT), and Verint's own knowledge management system for self-service.N/A
Pricing
Ivanti Neurons Digital AssistantVerint Intelligent Virtual Assistant (IVA)
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
Ivanti Neurons Digital AssistantVerint Intelligent Virtual Assistant (IVA)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeRequiredNo setup fee
Additional Details
More Pricing Information
Best Alternatives
Ivanti Neurons Digital AssistantVerint Intelligent Virtual Assistant (IVA)
Small Businesses
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Medium-sized Companies
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Enterprises
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Score 10.0 out of 10
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Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Ivanti Neurons Digital AssistantVerint Intelligent Virtual Assistant (IVA)
Likelihood to Recommend
-
(0 ratings)
7.7
(0 ratings)
Usability
-
(0 ratings)
5.9
(0 ratings)
User Testimonials
Ivanti Neurons Digital AssistantVerint Intelligent Virtual Assistant (IVA)
Likelihood to Recommend
No answers on this topic
The IVA is very well suited to handle routine questions and basic actions that would typically require customer support. It may be a little more challenged handling edge cases but in those instances we have found it provides an easy transfer to a live agent
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Pros
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  • Payment Handling
  • FAQ
  • Contextual Interaction
  • High Volume, Low Value Calls
  • Replacement Card Handling
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Cons
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  • Customer service (support)
  • Reservations
  • E-Commerce
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Usability
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It is well suited for employees with technical experience
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Alternatives Considered
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Verint Intelligent Virtual Assistant is a complement of the previous products selected. Once we study extensive customer wave information to study, and we identified opportunities areas to best and improve the operation then Verint Intelligent Virtual Assistant takes part to give customer solutions.
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Return on Investment
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  • Decreased overall AHT in chat by 10% minutes
  • Improved overall containment rates by 10%
  • Has yet to help our CSAT/NPS scores
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ScreenShots

Verint Intelligent Virtual Assistant (IVA) Screenshots

Screenshot of the IVA analytics dashboardScreenshot of an IVA conversation flowScreenshot of out-of-the-box IVA NLP AI modelsScreenshot of the connectors integration