ITILITE vs. TravelPerk

Very helpful in saving time and costs when it comes to planning business travel, tracking expenses, and reimbursement management. Their support team is friendly and comprehensive, they manage to do changes to our reservations within 10 hours before our trip with no extra costs. I can't find a scenario where it is less appropriate.

Incentivized

• I got very competitive flight tickets. Booking was very easy since I don't need to make a payment on my own.
• It was automatic payment by the company's preset card. Hence, the transaction was very smooth.
• I was able to do a group booking when we went for a business meeting. It helped us to get same rows seats, hence it was more productive even inside the flight.
• Any time I contact the support team the response was immediate and great.

Incentivized

• Truly awful customer service agents who are careless and make mistakes constantly
• Inability to see other travelers on the App, even as an admin
• AE does not escalate issues quickly or seriously enough

Great customer service and the chat is wonderful. There is always someone connected.

Incentivized

TravelPerk does not make us pay for booking flights so it is a much cheaper option for the same quality of service. The chat option is great, compared to phone customer service with Egencia that also gets costly: $22/call.

Incentivized

• Saves the HR and events team time: employees can book their travel by themselves
• Saves the finance team time: employees book travel using the corporate card, so they don't need to be reimbursed
• Efficient documentation: it's very easy to see and manage employees' trip info and receipts in one place, which helps with accounting

Incentivized