IQVIA SmartSolve vs. QT9 QMS

I like using QT9 because it's easy to use, easy to train others and is very user friendly. QT9 has all that we need to be successful. Our data tracking, corrective actions, documentation tracking and the reporting of that data is extremely easy to use and implement. We also think that the EC process is very useful for updating designs

• We store current documents
• We record nonconforming products and resolution
• We manage our vendor quality/SCAR process

• canned reports
• adapting for other standards such as ASME requirements
• adding two approval points in the NCPs - one for immediate disposition and one for final verification with multiple sign offs for each

Incentivized

document tracking and updating has been clearer.

The system is very user friendly

QT9 QMS has always been available. Even in instances where there would be an update, notifications would be sent out to provide a heads up to the users. Any issues where QT9 QMS would have problems, glitches, or run slow, support was always available to take care of the issues.

I give it a 10 as the information is always readily available. As for speed, For the most part, loading of the sometimes takes a little longer than others. There are occasional times that it does run a little slow, but when that happens, the support team has always been there to help.

The usability and clarity of documentation and tracking is fantastic. Calibration is always open and trackable as well.

I had online training which was wonderful. The training was open and inviting to ask questions. I came on just after QT9 QMS was accepted in the company. SO I was in almost at the ground floor.

Training was open and was able to ask any questions. This provided clarity in all the areas that I would use. There has been training readily offered by the QT9 company and provided opportunities to grow our understanding of the software and additional ways that we could utilize it.

It went well and is used daily.

We have not used any other systems Prior to QT9 QMS our systems were all manual and down through excel and email.

We have sites in many different areas within and outside of our current state. The use of QT9 QMS allows all sites to be in one database so everyone has the same information. The rollout of the software was rather easy as online training could be used for all sites and provided an excellent tool for all areas.

• visiablity of controlled documents and those that are out for revision has been good
• great central hub to allow users from other facitilities to use the same documents/processes
• visiabiliy of the status of the engineering changes

Incentivized