SolarWinds ipMonitor vs. NinjaOne

SolarWinds ipMonitor is well suited in situation where customer do not wants to hold the responsibility of underlying monitoring infrastructure management such as Servers, Database, website and their high availability. And of course when you need Network, Servers, Services fault and performance monitoring. When you have specialized network monitoring requirement such as Configuration backup, netflow traffic analysis then this is not the right tool.

Incentivized

I think it is appropriate to use NinjaOne for Medium sized businesses. We feel like it can handle our environment of 300 machines. The ticketing system integrating with devices and monitoring is a plus for us since we don't need another third party integration to connect the two. NinjaOne patching could use improvement but they have built up a lot of other pieces of their infrastructure.

Incentivized

• Both network devices and servers may be easily located on the network.
• It notifies the user whenever any network device undergoes a change in status.
• Powerful reporting capabilities that provide vital data about your network's devices (uptime, space, utilization of resources on your devices)

Incentivized

• Remote connections: the NinjaRemote client is spectacular and very easy to use and navigate. It quickly connects to customer systems so my engineers are able to work. As a bonus, they also offer a really good mobile app to connect to client systems.
• Antivirus: Bitdefender Endpoint Protection is built directly into the NinjaOne portal. This makes deploying and maintaining AV very easy.
• OS Patching: NinjaOne makes it very easy to handle patching across multiple clients and locations. It is very easy to use and doesn't take long to set up.
• Support: NinjaOne support is always very prompt and helpful.
• Documentation: the NinjaOne Dojo is a one-stop shop for all of your FAQs, guides, and forum needs. You can find almost anything here to help you deploy and maintain NinjaOne.
• Automation Library: NinjaOne comes preloaded with a large number of ready-to-go automations. They also provide you with a scripting module to create your own.

Incentivized

• It is a very complete and versatile software, but its price can be somewhat high for small companies.
• During the analysis of the collected data the process can be somewhat slow, so it takes more time than expected.
• Its configuration process can be somewhat complex since it requires several configurations so having prior knowledge is helpful.

Incentivized

• NinjaOne does support Mac, however I would like to have more options for automation and scheduled task on Mac devices.
• I would like it if NinjaOne also provided an MDM solution.
• It would be nice is NinjaOne could integrate a PAM solution as well.

Incentivized

I have very few pieces of software, that are specific to IT and IT services, that just work. Honestly, I don't need the support as it never breaks, but I believe in rewarding vendors that make valuable products

Incentivized

We already did. After evaluating many platforms, we found the cybersecurity of the company, its development direction, and the performance of the platform to be far superior at its price point.

Incentivized

SolarWinds ipMonitor is a perfectly decent network mapper and performance metric gatherer, but it is held back by the UI, which can be hard to navigate once you have more than a couple dozen assets in there. It is fairly priced, but it also sometimes takes a really long time before results come in.

Incentivized

Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.

Incentivized

Availability is very good

Incentivized

The software loads quickly for the most part

Incentivized

Although I had not much support ticket with ipMonitor support team but I can share my overall experience with SolarWinds products and support team. I am working with SolarWinds support team since last 7 years and in last 2-3 years I have seen a significant improvement in knowledge documentation which is helping end users to troubleshoot problems by themselves. Apart from this SolarWinds phone call based support is very nice as tickets and emails might take some time but a direct phone call can get your job done quickly comparatively.

Incentivized

Support has been very responsive and my account rep Brian K. has communicated with me continuously making sure we had everything we need. Not like other MDMs where they sign you up and that's the last you hear from them. NinjaOne makes sure you use the product to its best application and you are successful and continue as the product features grow.

Incentivized

Easy to learn and all of the functions and features were easy to learn. Once I started learning all of the features and functions, it made my everyday tasks much easier and more productive. The user interface is very easy to use. If I did have any questions, the Ninja Dojo was a big help.

Incentivized

It was nice and self paced learning. The sections were easy to understand and the functionality was very worthwhile. The online training was very easy to learn and intuitive. I did not feel the need to ask for any clarification or assistance with any of the sections. I am still learning a lot of the functions but fined it very easy to use.

Incentivized

Use of Organizations and locations

Incentivized

We were trying to evaluate different providers and ipMonitor suited us because we had on-prem and cloud instances and management decided to check the paid tool. The ipMonitor is a very responsive tool and it served the purpose well but as IT is evolving and needs are changing, we discontinued the ipMonitor and shifted to Zabbix due to the customization which was the need at the time.

Incentivized

NinjaOne's user friendly interface was immediately appealing to a team that that needs to be able to pickup a tool and know how to run with it at first exposure. From the moment we started using it, we would often be able to navigate the platform with a common sense approach and be able to navigate to exactly what we were looking for without requiring documentation or guidance. Customer representatives that we have worked with have all been outstanding, and have not been pushy like some other vendors teams tend to be when you are initially debating between multiple offers.

Incentivized

Overall the software is very reliable

Incentivized

• We currently use an outside service to monitor critical network nodes. We will do away with that service shortly.
• We no longer have to wait to hear from our users if there is a network device down. We will be proactively alerted and we can begin to remediate immediately helping to limit downtime.
• After initial setup and some tweaking, it requires little to no time to maintain.

Incentivized

• Windows patching as we cannot get employees to do it themselve so that alone is making an impact
• having data about our pcs all the time which we did not have before
• remote access to pcs in a variety of ways vs hoping remote desktop would work

Incentivized