SolarWinds ipMonitor vs. ManageEngine OpManager

SolarWinds ipMonitor is very easy to set-up and use, but can be quite slow to execute. Therefore, I don't think it will work in a medium-to-large organisation. Also, the interface is not suited for 100s of devices. The customisibility could also be better, so enterprises that require strict branding rules need to look elsewhere.

Incentivized

OpManager offers a set of advantages that allow it to adapt to the needs of the company, guaranteeing effective monitoring of the application networks used in our organization. It has an intuitive and easy-to-use interface. The initial setup went smoothly and in a decent amount of time.

Incentivized

• Both network devices and servers may be easily located on the network.
• It notifies the user whenever any network device undergoes a change in status.
• Powerful reporting capabilities that provide vital data about your network's devices (uptime, space, utilization of resources on your devices)

Incentivized

• We changed our RDP port to a non-standard port and monitor servers by that instead of a simple ping. Systems that are busted will still respond to pings.
• The dashboard shows us any drives that are almost full. We check this when we do our monthly maintenance.
• Monitoring Windows services and event log events and sending notifications when things don't behave as expected.

Incentivized

• It is a very complete and versatile software, but its price can be somewhat high for small companies.
• During the analysis of the collected data the process can be somewhat slow, so it takes more time than expected.
• Its configuration process can be somewhat complex since it requires several configurations so having prior knowledge is helpful.

Incentivized

• Adding devices to existing groups and applying a group-wide parameter.
• Email alerts can be a bit challenging depending on how email is managed within a company, sometimes adding ManageEngine OpManager to the allowed relay list for Exchange is necessary to receive any alerts

Incentivized

I have very few pieces of software, that are specific to IT and IT services, that just work. Honestly, I don't need the support as it never breaks, but I believe in rewarding vendors that make valuable products

Incentivized

This product works very well for our organization, and it would be hard to not have a tool like this going forward

Although SolarWinds ipMonitor is great tool to start the SaaS based monitoring journey with SolarWinds products but it still requires a lot of enhancement and its user base which is primarily using on-premises products of SolarWinds needs to be shifted on SaaS based platform strategically and need to motivate. ipMonitor needs to be interated with infra monitoring products such as On-Premises NAM bundle, SAM, DPA etc

Incentivized

The rating I provided is based on the product quality, experience (I have been using OpManager for almost the last 4 years), and relevance of the information/response I generated through Manage Engine OpManager. I have also received good support from OpManager.

Overall experience with SolarWinds support team is good. We never faced any delays or issues with the support team, they are knowledgeable or at least documentation is available to them I guess . Direct phone support is also nice and better than opening a support ticket in the system. Sometimes logs analysis take a lot of time and it seems support team is buying some time to fix the issue or to do more research on the issues but that is fine.

Incentivized

At first, we were not able to add our Avaya switches to the configuration backup module, our partner tried to help, but they did not find the solution, we had one remote session with tech support of ME and they solve the problem.

Incentivized

The way SolarWinds has clubbed the features and capabilities in SolarWinds ipMonitor is not available in other 3rd party or native tools. Even if they are available then they are very costly. I think SolarWinds is positioning ipMonitor so as to test their footprint on SaaS world with these small scale monitoring tools such as Loggly, ipmonitor, AppOptics which is a good sign to enter the SaaS based monitoring solution.

Incentivized

We have an existing relationship with Manage Engine. Manage engine was a better product in comparison with the other products. It has as option to have addons like network configuration Manager, Firewall log analyzer, switch port mapper, Ip address manager and packet analyzer. Manage engine has an excellent customer support who are always available and response is quick

Incentivized

• Cost was much higher than the services
• ipMonitor was well suited but the costing factor wasn't justified as there are tons of open-source tools available in the market with more functionalities
• Alerts response was very good and ipMonitor served well with health checks.

Incentivized

• ROI has very much increased as we are able to fix issues in a faster manner.
• Monitoring for system administrators has become easy using ManageEngine OpManager getting a centralized view.
• Alerts are helping during odd hours where manual intervention is not possible.