InvGate Assets vs. InvGate Service Desk

Smaller environments (under 1000)
Does not work well w with older systems, xp/2003

Incentivized

This is well suited for someone who is looking for a basic help desk system (like we were). This product will get you out the door, but after owning it for several years now we have begun to look for more. The hardest part is that you cant get to raw data to use with other BI tools. If you want major customizations you will be limited

Incentivized

• Easy deployment
• Ability to add non pc assets
• Web based application

Incentivized

• Set-up of system.
• GUI is user-friendly.

Incentivized

• Reporting
• Fine details of system (bios etc)
• Remote support to end users

Incentivized

• The database for back-end is clunky and cryptic, and it is very hard to access data.
• The reporting functions are really lacking.

Incentivized

This is one area where they need a lot of help, especially for being selling an ITSM. The service desk is located in Brazil, and they have very few individuals that speak English. Multiple updates over the year have broken the language of the system and tickets have come out in a foreign language. Support is unable to fix issues that occur where downtime occurs. Updates are too fast. Revisions happen 3-4 a week.

Incentivized

Spiceworks had more features and options but was not designed for a large environment. Also it did not integrate and did not have an API.

Incentivized

At the time of comparison, InvGate had a better price and way quicker set-up time to get it up and running

Incentivized

• Single pane of glass
• Inexpensive per endpoint
• Able to track all harware

Incentivized

• Upfront, it had a very good ROI compared to a homegrown system that was being used.
• Allows users to submit issues to get MFG back up and running.

Incentivized