Intuit Field Service Management, powered by Corrigo vs. ServiceMax

This tool is well-suited for our company since we cater to rental homes. We use Intuit Field Service Management to create work orders for reported maintenance issues in the homes we manage. Being able to do so lets the company provide timely and appropriate actions to help the residents have a quality way of life.

Incentivized

ServiceMax boasts that it runs natively on the SalesForce platform however, in reality, it functions less as a native component and more so as a confusing doppelganger that redirects your work at every turn from its intended output to something else entirely. Although it blends right into SalesForce on a surface level it is by no means seamless as it takes every frustrating or slow element of its host platform and amplifies them, seeming exponentially at times. This is of course until you'd like the ServiceMax components to differentiate themselves in some manner from elements that are actually native to SalesForce. For example, let's say you'd like to run a report of tickets pending review for invoicing but both SalesForce and ServiceMax's service platforms have the record types "Ticket" and "Invoice", what do you do? Well, you get to take part in what will soon become your new top housekeeping task, hours of trial and error until you stumble upon the magic combination of selections that might get you *most* of your data. In short, ServiceMax is...

1. Painfully slow - I wrote this review while waiting for it to update a single line in Price Book)
2. Inherently buggy
3. Unintuitive
4. Hopefully shortlived

• It is user-friendly.
• It allows the team to customize the options based on what the company needs.
• It provides a view of all work orders created and allows the user to filter them based on what is needed.
• It allows the user to attach photos which are helpful in the nature of work we have.

Incentivized

• ServiceMax easily creates service tickets and tracking information.

Incentivized

• We are unable to attach videos in the work orders
• Photo attachments should only limited to a certain file size.

Incentivized

• The offline sync is very buggy and has many limitations. Recovery of the sync if it fails because of technicalities is in many ways, unrecoverable and unexplainable by the user.
• No integration with Salesforce knowledge articles.
• Support is limited and usually not knowledgeable about their own products.

Incentivized

Engaged account management. Support is based worldwide but handoffs have not been too painful.

Incentivized

ServiceMax has an offline capability, and also integrates with our Salesforce side of business. At the time, Salesforce did not have a field service application so we could not consider it, but if we could now, we would probably go with that instead. ServiceMax is also expensive. But at the time, ServiceMax was the only offering out there that integrated with Salesforce, had mobile offline capability, and could operate at the scale we needed.

Incentivized

• This tool helps lessen resident complaints.
• This tool helps reduce the possibility of legal responsibilities due to unattended maintenance issues.
• This allows the company to monitor the repairs done for a specific property which helps the investors keep track of their expenses

Incentivized

• We are able to track and easily report on the location of all our installed hardware to pinpoint issues.

Incentivized