TrustRadius

Genesys IVR vs. ListNote Speech-to-Text Notes

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Genesys IVR
Score 8.0 out of 10
N/A
Genesys provides IVR (interactive voice response) products and services.N/A
ListNote
Score 0.0 out of 10
N/A
ListNote is a note taking app that enables the user to speak a note, and it will be saved as text. The app was designed to quickly jot down ideas, with minimal hassle and help the user keep organized.N/A
Pricing
Genesys IVRListNote Speech-to-Text Notes
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
Genesys IVRListNote
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Genesys IVRListNote Speech-to-Text Notes
User Ratings
Genesys IVRListNote Speech-to-Text Notes
Likelihood to Recommend
9.3
(0 ratings)
-
(0 ratings)
User Testimonials
Genesys IVRListNote Speech-to-Text Notes
Likelihood to Recommend
Genesys IVR is an industry-leading IVR application. IVR is one of the core features of a contact center system and Genesys IVR plays an important role in Genesy's offering. The capability to customize it using code, and its ability to write complex backend logic, makes it a very powerful application capable of providing the end-users a plethora of options and enhancing the end-users CX.
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Pros
  • Route large volume of clients to the correct queue
  • Enable customization of IVR messages and routing
  • Enable flexibility to control which specific clients get routed to with teams or agents.
Verified User
Anonymous
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Cons
  • UI Could be made more user friendly
  • Better reporting capabilities
  • Code Versioning
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Anonymous
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Alternatives Considered
Tested this software. I did not find it met our business needs
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Anonymous
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Return on Investment
  • Enhanced CX
  • A useful touchpoint in the customer journey
  • Taking Digital Banking to the next level
Verified User
Anonymous
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No answers on this topic
ScreenShots