IntelligenceBank vs. Socialtext (discontinued)

In a small company like Gogo, employees wear many hats. The thing I love about IntelligenceBank's product is that it allows me total control over my own content and real-time control over who can access that content.

We use Social Text as a platform to air our issues with different departments. We voice our concerns and suggestions so we can help find a solution to the problems we incur on a daily basis. We need to have social text as an app so we can communicate in real time not only during work hours.

• The design of the website is super intuitive. Our customers have commented on how easy it is to find what they're looking for.
• IntelligenceBank provides great support. On the rare occasion when I need technical assistance, the IntelligenceBank team responds quickly.
• IntelligenceBank provides a great product at a fantastic price.

• Version history - Always keeps the edited versions and one can revert back any time
• Creating and Editing an article is very easy and intutive
• Sharing the articles with peers

• I wish I could manage users more easily from my phone.

• Search needs a ton of improvements. It was very slow a year ago
• Search result quality was also not that good
• I know they have improved their UI recently but when i used it last year it did not really have any design elements which could be used to make the articles look more presentable. It was important for us as we used it for external communication as well.

We have a lot of info in Socialtext already. It would be hard to get all that info out and port it to a different system

I frankly like Confluence better than socialtext because of the speed and the quality of search. They also have better design elements which can help make the articles pleasant to the eyes.

• When we switched to IntelligenceBank, we gained control over our data and saved almost 70% of our distribution cost.

• We get solutions to concerns much faster
• We promote interactions with the other depts
• We listen and have discussions