TrustRadius

InMoment XI Platform vs. Reputation Studio by 1440

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
InMoment XI Platform
Score 8.2 out of 10
N/A
InMoment's Voice of the Customer product helps companies gather customer feedback and channel it to the right individuals in the organization. InMoment was created when Empathica and Mindshare combined into one company. Their CX platform also includes functionality from Wootric, acquired by InMoment in 2021.N/A
Reputation Studio by 1440
Score 0.0 out of 10
N/A
A solution to respond to online reviews and questions and gain insights from customer feedback. Reputation Studio by 1440 consolidates customer reviews and questions from global marketplaces and review platforms like Amazon, Bazaarvoice, Google, Yelp, Facebook, App Stores, Trustpilot, Power Reviews, and Yotpo. It offers a customizable workspace that helps the user take control of a store's omnichannel reputation with features like review response, Q&A response, sentiment analysis, keyword…N/A
Pricing
InMoment XI PlatformReputation Studio by 1440
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
InMoment XI PlatformReputation Studio by 1440
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
InMoment XI PlatformReputation Studio by 1440
Best Alternatives
InMoment XI PlatformReputation Studio by 1440
Small Businesses
Sogolytics
Sogolytics
Score 9.0 out of 10
Yext
Yext
Score 8.9 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Yext
Yext
Score 8.9 out of 10
Enterprises
Verint Voice of the Customer
Verint Voice of the Customer
Score 10.0 out of 10
Yext
Yext
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
InMoment XI PlatformReputation Studio by 1440
Likelihood to Recommend
8.0
(2 ratings)
-
(0 ratings)
User Testimonials
InMoment XI PlatformReputation Studio by 1440
Likelihood to Recommend
InMoment
InMoment VOC is well suited for any hospitality-based company that is guest-centric. It's like receiving a report card every day with info about what we are doing well and where we need to improve. I like how we were able to customize so many things like how often our managers receive emails and how organized guest recovery is now. I don't care for the reply templates. I don't like the idea of a guest feeling the reply is robotic in any way. Especially, if the guest reaches out more than once and the team uses the template provided in the system again. I think it takes away from the sincerity of the managers' response.
Verified User
Anonymous
Read full review
1440 Inc.
No answers on this topic
Pros
InMoment
  • Data Concilations
  • Tracking realtime surveys
  • Gain consumer insights
Verified User
Anonymous
Read full review
1440 Inc.
No answers on this topic
Cons
InMoment
  • I wish we could edit some of the information on our end. Sometimes it takes a little while to get access issues resolved from the support team going back and forth in emails.
Verified User
Anonymous
Read full review
1440 Inc.
No answers on this topic
Return on Investment
InMoment
  • Helped us improve product quality by 3%
  • Improve speed of service by 13%
  • Gain more customer insights with less manpower.
Verified User
Anonymous
Read full review
1440 Inc.
No answers on this topic
ScreenShots