TrustRadius

InMoment XI Platform vs. Reputation.com

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
InMoment XI Platform
Score 8.2 out of 10
N/A
InMoment's Voice of the Customer product helps companies gather customer feedback and channel it to the right individuals in the organization. InMoment was created when Empathica and Mindshare combined into one company. Their CX platform also includes functionality from Wootric, acquired by InMoment in 2021.N/A
Reputation.com
Score 7.0 out of 10
N/A
Reputation.com aims to help large B2C multi-location rooftops as well as B2B web-based companies monitor and improve their reputation, and optimize customer experience — online and onsite. By leveraging prescriptive analytics, the vendor's goal is to not only show customers where they stand against their competitors, but also pinpoint where the problem areas are so they can better operationalize their business.N/A
Pricing
InMoment XI PlatformReputation.com
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
InMoment XI PlatformReputation.com
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
InMoment XI PlatformReputation.com
Best Alternatives
InMoment XI PlatformReputation.com
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Medium-sized Companies
CustomerSuccessBox
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Score 9.5 out of 10
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Score 8.9 out of 10
Enterprises
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Score 10.0 out of 10
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Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
InMoment XI PlatformReputation.com
Likelihood to Recommend
8.0
(0 ratings)
8.9
(0 ratings)
User Testimonials
InMoment XI PlatformReputation.com
Likelihood to Recommend
InMoment VOC is well suited for any hospitality-based company that is guest-centric. It's like receiving a report card every day with info about what we are doing well and where we need to improve. I like how we were able to customize so many things like how often our managers receive emails and how organized guest recovery is now. I don't care for the reply templates. I don't like the idea of a guest feeling the reply is robotic in any way. Especially, if the guest reaches out more than once and the team uses the template provided in the system again. I think it takes away from the sincerity of the managers' response.
Verified User
Anonymous
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Please read the previous section that I typed out all of the specific scenarios where reputation has drastically increased our overall reputation score with their very close to detail attention to every customer.
Verified User
Anonymous
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Pros
  • Houses all of our information in one convenient location that everyone at any time can access
  • Praise and coach our employees on customer service
  • Problem solve using the reporting tools such as add criterion to narrow down on specific points of interest. I love how detailed the reports can be, it really takes the guess work out of problem solving
Verified User
Anonymous
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  • Streamlines reviews across multiple platforms
  • Makes answering reviews/surveys easy across multiple platforms
  • Assists with management of consistent information across online listings
Matthew Costanzo | TrustRadius Reviewer
Matthew Costanzo
Digital Marketing Manager
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Cons
  • Difficult to extract old data.
  • UI could be improved.
  • More filters should be applied to track data
Verified User
Anonymous
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  • Price is a little high
  • Tools that tell you the best time to schedule your posts
  • Easier to read word tornado
Verified User
Anonymous
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Alternatives Considered
No answers on this topic
We have considered other vendors at contract renewal but decided to stay with Reputation.com because it meets our current and projected needs and is priced competitively.
Verified User
Anonymous
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Return on Investment
  • Helped us improve product quality by 3%
  • Improve speed of service by 13%
  • Gain more customer insights with less manpower.
Verified User
Anonymous
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  • only positive impact showing we respond to our customers reviews
  • responding to negative reviews helps us greatly
  • good return on investment
SS
Sara Schleske
Marketing
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ScreenShots