TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    InMoment XI Platform

    Score8.2 out of 10
    N/AInMoment's Voice of the Customer product helps companies gather customer feedback and channel it to the right individuals in the organization. InMoment was created when Empathica and Mindshare combined into one company. Their CX platform also includes functionality from Wootric, acquired by InMoment in 2021.N/A

    Pacer for Teams

    N/AN/APacer for Teams allows corporates to create and manage fitness challenges. With Pacer for Team, admins can create and brand their organizations' virtual wellness experiences in the Pacer app. Accessible worldwide. Admins can register, create, and invite participants in minutes via the intuitive web-based admin portal. Manage participant activity and engagement in one place. Admins can create unlimited challenges for participants, and view/export…N/A
    Pricing
    InMoment XI PlatformPacer for Teams
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    InMoment XI PlatformPacer for Teams
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    InMoment XI PlatformPacer for Teams
    Small Businesses
    Sogolytics
    Score9.1 out of 10
    No answers on this topic
    Medium-sized Companies
    Sogolytics
    Score9.1 out of 10
    No answers on this topic
    Enterprises
    Verint Voice of the Customer
    Score10 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    InMoment XI PlatformPacer for Teams
    Likelihood to Recommend
    8.0
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    InMoment XI PlatformPacer for Teams
    Likelihood to Recommend
    InMoment
    InMoment VOC is well suited for any hospitality-based company that is guest-centric. It's like receiving a report card every day with info about what we are doing well and where we need to improve. I like how we were able to customize so many things like how often our managers receive emails and how organized guest recovery is now. I don't care for the reply templates. I don't like the idea of a guest feeling the reply is robotic in any way. Especially, if the guest reaches out more than once and the team uses the template provided in the system again. I think it takes away from the sincerity of the managers' response.
    Incentivized
    Read full review
    Pacer Health, Inc
    No answers on this topic
    Pros
    InMoment
    • Data Concilations
    • Tracking realtime surveys
    • Gain consumer insights
    Incentivized
    Read full review
    Pacer Health, Inc
    No answers on this topic
    Cons
    InMoment
    • I wish we could edit some of the information on our end. Sometimes it takes a little while to get access issues resolved from the support team going back and forth in emails.
    Incentivized
    Read full review
    Pacer Health, Inc
    No answers on this topic
    Return on Investment
    InMoment
    • Helped us improve product quality by 3%
    • Improve speed of service by 13%
    • Gain more customer insights with less manpower.
    Incentivized
    Read full review
    Pacer Health, Inc
    No answers on this topic
    ScreenShots

    Pacer for Teams Screenshots

    Screenshot of Web-based Admin Platform:                        
Register, create, and invite in minutes. Manage participant activity and engagement.

Individual and/or Team Challenges:
Native mobile app is truly mobile, which makes syncing and interacting seamlessScreenshot of Home screen:
Daily activity data front and center on home screen. 
Challenge leaderboards pinned for instant access.Screenshot of Challenge details page:
Brand each challenge with relevant logos and content, along with challenges goals,  rules and progress.Screenshot of Live, interactive leaderboard:
Follow progress as an individual participant or team member. 
View and like other user/team progress.Screenshot of Map-based adventure challenge
Individuals compete in a first-to-finish distance challenge around famous places on planet Earth.
View team progress on a virtual map.
Able to plot routes and build an adventure challenges.Screenshot of Feed:
Share experiences with other participants.