Slingshot, from Infragistics, helps users manage work from a single app. The solution brings all the apps that a team already uses into the Slingshot workflow.
$12
per year per user
Zendesk Explore
Score 8.7 out of 10
N/A
Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.
N/A
Pricing
Slingshot
Zendesk Explore
Editions & Modules
Slingshot
$12
per year per user
Slingshot Enterprise
$20
per year per user
No answers on this topic
Offerings
Pricing Offerings
Slingshot
Zendesk Explore
Free Trial
Yes
No
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Slingshot
Zendesk Explore
Features
Slingshot
Zendesk Explore
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
Slingshot
9.1
Ratings
11% above category average
Zendesk Explore
9.0
Ratings
10% above category average
Customizable dashboards
9.10 Ratings
10.00 Ratings
Report Formatting Templates
9.10 Ratings
9.90 Ratings
Pixel Perfect reports
00 Ratings
7.10 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
Slingshot
9.1
Ratings
12% above category average
Zendesk Explore
8.3
Ratings
3% above category average
Formatting capabilities
9.10 Ratings
9.00 Ratings
Report sharing and collaboration
9.10 Ratings
10.00 Ratings
Drill-down analysis
00 Ratings
9.50 Ratings
Integration with R or other statistical packages
00 Ratings
4.80 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
Slingshot
9.1
Ratings
9% above category average
Zendesk Explore
8.4
Ratings
1% above category average
Publish to PDF
9.10 Ratings
9.00 Ratings
Publish to Web
00 Ratings
6.90 Ratings
Report Versioning
00 Ratings
9.00 Ratings
Report Delivery Scheduling
00 Ratings
8.90 Ratings
Delivery to Remote Servers
00 Ratings
8.00 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
- You can easily connect to your providers like Google Drive, OneDrive, SharePoint and Dropbox and more, and pin files from your cloud provider without the need to save them and uploading them again
Compared to other analytics functions of other Ticket Management System, Zendesk Explore is the easiest to learn. Moreover, the learning curve is high. Once you pick up the fundamentals, you will be able to create all types of analytic reports. In addition, if you know basic coding or SQL, you can create your own metrics and attributes to capture extremely specific elements such as the tickets that contain a certain word or etc.
Slingshot has a very friendly and easy-to-use interface while at the same time being packed with useful features. I am able to collaborate fast and in context of projects and tasks, as well as find any file easily. Files and documents are pinned directly in the collaboration app, no matter the size, so everyone involved has visibility and the most recent update. The Inbox feature keeps me in the loop with everything I am involved in – my mentions, my messages, my organization updates.
As with most "suite" products, if you already use other Zendesk features (Chat, Talk, etc), then Zendesk Explore adds an extra facet to the customer experience. The more we know about our clientele, the better we can understand/anticipate their needs.
I like that we can get as in-depth as we feel is necessary. For example, is just one customer having an issue? Or are many experiencing a similar problem? We can better rack this type of trend using Explore.
Our team can dive deep into the data based on exactly what we're looking for. If the marketing team wants a certain kind of segment, we can give them that info. If we want to sort by date or another set of parameters, we can do that as well.
I rate Zendesk Explore 8 out of 10 for it's overall usability because it offers powerful reporting and analytics with an easy to navigate interface and intuitive dashboards. It helps improve customer satisfaction by providing valuable insights into ticket handling, agent performance and customer satisfaction. Though the complex query builder can be challenging for non technical users.
Zendesk Community is extremely useful for Zendesk Explore beginners. The live support provided by Zendesk will also help a lot. If you don't know anything you can ask live support right away. However, one drawback of Zendesk Community and Support is the creation of complex reports on Zendesk Explore. Zendesk Community and Support cannot really help you much if you are trying to build a complex report as they are not a complete expert on it as well.
Zendesk Explore stands out against Freshchat and Freshdesk for it's deeper analytics capabilities and seamless integration with Zendesk ecosystem. While Freshdesk offers reporting, it lacks on the same level of granular insights and customization that Zendesk Explore provides. Compared to Freshchat which focuses more on live chat and conversational analytics Zendesk Explore excels in historical trend analysis and comprehensive dashboarding. We choose Zendesk Explore for it's robust reporting and drill down capabilities.
