Infor Learning Management (LMS) vs. Skilljar by Gainsight

Suitable for multi-departmental or corporate groups. The ability to collaborate and track the progress is a useful feature. This is not the best option for a company that wants to develop high-quality instructional content or a user guide that customers can swiftly read and learn on their own. Big Data and Data Analysis are less supported on this cloud platform.

Incentivized

Skilljar is fantastic for structured onboarding processes. If you're
looking to streamline and standardize the onboarding experience for your
customers, especially for software or complex products, this platform
is a gem. It allows you to create step-by-step courses guiding users
through functionalities, reducing confusion and accelerating their
learning curve.When you need versatility in content delivery, Skilljar is spot-on.
Whether it's video tutorials, interactive quizzes, downloadable
resources, or live webinars, the platform accommodates various formats.
It's perfect for accommodating different learning styles and ensuring
engagement.

For scenarios that demand highly complex simulations or immersive
learning experiences, Skilljar's capabilities might fall short. While it
supports interactive elements, extremely sophisticated simulations
might require additional specialized software or platforms.

Incentivized

• It enables enhanced collaboration. Users can actively contribute knowledge through the various platforms using ILM.
• Content Creation is quite simplified, and can be used to create quality content. Learners can quickly go through this quality content provided by the author and can enrich themselves.

Incentivized

• Unlimited courses, learning paths, quizzes, pages, plans, and certifications
• Ease of use for students, administrators, and content creators
• Customer Success and Service are top notch. The CSMs are genuinely committed to helping you achieve your metrics and goals
• Asking for and listening to customer feedback for enhancements
• Developer Center where people with little to no coding experience can learn how to use and apply HTML templates and code snippets to customize your site

Incentivized

• Single Sign on never worked.
• Our company was on the bleeding edge and tried to use Infor Learning Management shortly after Infor purchased the company. The software was not yet integrated into the Infor platform.
• Project managers weren't sure of the answers to some implementation questions.

Incentivized

• Would love to see parent/child courses so that when something is updated in the parent course that change is automatically reflected in the clones of that course.
• Features that allow for the translation of content to allow access to content across languages.
• Re-onboarding process when the usage of Skilljar changes hands within out company in order to address knowledge gaps.

Incentivized

I am giving 8 instead of 10 because we need to implement some new features in the system and this is a long process to accomplish. If it was easier and shorter, I would give a 10. Also, lately we are facing some technical issues which impacted some users experience, but Certpoint is working hard to catch up on this.

I like what you are using and how we are doing it. Also, changing systems is a lot of work

Incentivized

The overall usability is great as the software is very easy to learn and navigate. After just 1 week of "playing" around in the system I felt very comfortable using it and teaching others to use it as well. Customers have also mentioned Skilljar is a much better than out previous vendor

Incentivized

The support for Infor Learning Management was quite prompt and were able to resolve the issues within the SLA

Incentivized

The support team is great at Skilljar. Not perfect, but that can't be expected. Everyone I've worked with has been friendly, attentive, and fairly quick to respond/act. They also have a pretty sturdy set of Knowledge Base articles as well to self serve.

Incentivized

Do a good job of preparing your internal teams (IT, Salesforce, etc.) about the work they will have in the process

Incentivized

Both Litmus and Infor offer on demand training in both pre recorded and virtual environments. We appreciated Infor's dedication to content we didn't have to generate which we felt Litmus had lacked. The reporting features coming from Infor also seemed a bit more robust as well

Incentivized

Skilljar provides stronger customization features, more code snippet options, more styling tools, and more effective integrations. These include Credly, Salesforce, and SCORM. Additionally, the catalog is all part of the same system, making it easy to manage. The analytics tools are also more robust, and the customer service is much more helpful and responsive

Incentivized

• This helped in creating and enabling a lot of on-demand online training, which benefited the employees a lot.
• It had good ROI in terms of the regulator compliance tracking for all the employees. This was quite cost-effective as compared to the earlier process.

Incentivized

• Having Skilljar is improving retention—customers who completed recommended training made up 85% of our Q2'23 renewals.
• Customers who completed the recommended training make up 84% of our healthiest accounts and we've seen a 15% decrease in support ticket volume.
• Since launching Skilljar, we've seen a 16% increase in active users.