Infor Global Human Resources (Infor GHR) vs. Justworks

None. I would not recommend the product at all. It is not intuitive and does not make it easy to view candidate or employee information. I feel that the ATS piece of Infor Global Human Resources was an afterthought for Lawson/Infor and that they created it simply to be able to say that it had an ATS and was a complete ERP product. I would not recommend the product either as an employer or a candidate.

Incentivized

Overall, Justworks is a great platform to use to manage organization wide payroll, benefits (medical/dental/vision), and other misc. HR related services (401(k), life insurance, AD&D). The value Justworks brings to our organization greatly exceeds its cost, which I find very reasonable. I particularly love its customer service, which is fast, reliable, and helpful (By calling a number, you get connected directly to a customer service rep., no answer machines or need to press multiple buttons/selections to get to where you need). By implementing Justworks for our HR needs in the U.S., it greatly reduces the time I spent on HR administration duties while offering great benefits and HR services to our employees.

Incentivized

• The JustWorks platform is extremely user-friendly. Everything is built in with a seamless user experience. 9 times out of 10, if my employees are looking for something, it is right in front of them.
• JustWorks has amazing customer service. Every member of their team is equipped to answer any questions you may have. This is super helpful when you have an immediate need and can't get a hold of your Account Manager. They can look up your account, answer questions and relay the information to your Account Manager providing seamless communication.
• JustWorks did an outstanding job walking my employees through their initial set up process. While hesitant about switching insurance carries, our Account Manager was able to answer every question we had with transparency. They even made suggestions about rolling over deductibles that had already been met and gave important information about current healthcare providers being in network.

Incentivized

• The ATS is very poor. It is not intuitive at all. It is very click heavy and hard to view information.
• It is not a candidate-friendly experience. I would not recommend the system at all.
• When viewing employee records, it is hard to view information.

Incentivized

• More HR info in regards to compliance and resources for employees to stay in compliance (they have just started to do this with sexual harassment but more things like this would be great!)
• Better integrations with company holidays and timesheets. They have recently updated PTO to integrate so I'm hoping that company holidays would also be a feature added.

Incentivized

Justworks is a really good platform for payroll and even vendor payments. There are some areas of improvement that Justworks could make in the area of bulk processing, to decrease administrative time as well as reporting. There are no reports we currently use from the Justworks platform as we have not found them useful.

Incentivized

Justworks offers many different options for customer service. You can contact them via email, phone or Slack. They are quick to resolve issues and if your Account Manager is out of office, they have other Managers covering your account who are knowledgable and ready to support. They also have an office in New York, which makes their support even more localized.

Incentivized

Ultipro and HeathcareSource Position Manager's products are both superior to Infor Global Human Resources.

Incentivized

ADP was our previous PEO and, in my experience, they were old, clunky and never got back to us. In my opinion, the customer service was non-existent. Insperity was out of our budget but I think it is a good product. Paychex Flex was similar and I like their product for payroll; however, we wanted to offer healthcare, commuter benefits and a 401k to employees and although Paychex is starting to offer those items through 3rd party providers, it wasn't as integrated of a solution as Justworks presented.

Incentivized

• I feel like Infor Global Human Resources is a hindrance to our candidates. Many of them have a difficult time applying and navigating the system.

Incentivized

• The tool is much cheaper than hiring an outsourced payroll provider (cheaper than other PEO).
• Cheaper than going to market for health insurance on our own.
• Manages all employment tax, etc. which is a huge help and would require additional resources to manage without Justworks.

Incentivized