Aras PLM vs. Infor CRM

Aras PLM works for our company, yet I don't have experience with any other software system. The system does not refresh and update quickly. Often times users need to force a refresh or logout and logon to verify changes and updates. The Lock and Unlock feature needs getting used to.

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If you have a mobile workforce, it likely wouldn't be as appropriate (keep in mind we're using the desktop client, and have very limited experience with the web app). It is well suited if your business needs lots of custom processes- find a good vendor. We utilize SimpleSoft out of Ohio, and they have been excellent. Key question: think about where your business is going to be in 5-10 years, and will this CRM solution be able to grow with us?

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• Aras PLM definitely controls documents and provides the approval levels needed to be compliant.
• Aras PLM makes organizing and structuring libraries logical and intuitive.
• The search tools in Aras PLM provides quick and efficient access to documents

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• Saleslogix functionality can be managed to a very granular level for each individual using it. Within the users profile you can restrict access to modules, remove write permission, remove export privileges, etc.
• Saleslogix has one of the best sync engines I have ever seen. If you allow your outside sales reps to have their own database, they can modify customer record while off line and when they do have internet access they can sync changes in both directions. This functionality works great when you have inside and outside sales staff covering the same territory.
• Saleslogix can be customized using Visual Basic Code syntax. This is a positive aspect as well as a negative. Our existing Saleslogix is so customized that if we were to upgrade to 8.0 it would cost us over $20k to redo some of the customizations. Upgrades are frequently incompatible with customizations.

• Aras PLM uses terms and labels that can be confusing like Subsystem / Subsystem Version, Project Record Number (PRN). Companies need to understand these terms and develop business processes to set user standards.
• I personally use Aras PLM to manage information technology project documents. In my opinion, Aras PLM is more geared to product and engineering. I would like to see a general project management Aras PLM version with terms and labels that I am familiar with.
• The description field should be made required. Many of our engineers have created records and left that blank because it was not required. This would help with the context or background of each record.

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• InforCRM has made dramatic improvements in the web client though in some cases it has been painfully slow to get the most needed things updated. An example is the slow speed of the web client. The newest update is supposed to fix this.
• The web client does not autosave, so users have to remember to hit the 'save' button at each screen. This is the biggest complaint of users going from the desktop client to the web client.
• I personally would like to see data panes (account, contact, etc.) with the capability to set up a different view for each team and/or security level that would access the data.

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Our company is moving from repositories like IBM Notes, MS Sharepoint, and plain network file share directories to a more controlled system of recordd like Aras PLM.

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Because we've already made the investment in the original on-premise version, the cost per user is relatively low. The product has grown with us and we can now choose a LAN or Web client version and host the site internally, giving us total control of our data. The iPhone and iPad versions allow the sales team quick access in the field and the voice-to-text option is quite handy. SalesLogix doesn't require that our technology stack be constantly up to date which again, keeps our cost down. They are always making enhancements to the product and we can choose to update/upgrade when those enhancements appeal to us enough to justify adding the service pack.

It can be a bit slow at times. Its that refresh don't always need to refresh slowing down the user.

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We utilize the support of a local-ish vendor. SimpleSoft is their name. they are great, and very responsive

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Our company developed numerous IBM Lotus Notes databases to perform document control. Aras PLM is the better choice to IBM Notes databases and home grown databases.

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We selected INFOR CRM over Salesforce simply because it was affordable and didn't have so many 'bells & whistles' that Salesforce has that we were not using. We didn't realize that the compatibility with upgrades were going to be such an issue.

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• Aras PLM has kept our company compliant and on the right side of audits with the Food and Drug Administration (FDA).
• Aras PLM keeps our project document history readily available and works well without stage gate review and approval processes.

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• It's a CRM, so using a CRM as opposed to not using one is typically a step in the right direction.
• Slightly lower TCO than other CRMs.
• Complete end-to-end workflows allow you to quantify and analyze every step in the business process, leading to improved efficiency.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info