TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Indicative

    Score9.2 out of 10
    N/AIndicative is a cloud based, self service customer analytics platform that gives businesses the tools they need to improve acquisition, conversion and retention through meaningful insights.N/A

    Yotpo

    Score8.1 out of 10
    N/AYotpo, an eCommerce marketing platform, helps brands accelerate direct-to-consumer growth. The single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. The vendor states that brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and sustain customer relationships. Yotpo integrates with everyday tools including Google, Instagram, top eCommerce platforms, and other tools in the tech stack.

    $799

    per month

    Pricing
    IndicativeYotpo
    Editions & Modules
    No answers on this topic
    Premium
    $799
    per month
    Free
    Free
    Includes 50 Monthly Orders
    Offerings
    Pricing Offerings
    IndicativeYotpo
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    IndicativeYotpo
    Considered Both Products
    Indicative
    No answer on this topic
    Yotpo
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    90%
    Would buy again
    18 Answers
    Delivers good value for the price
    No answers on this topic
    89%
    Delivers good value for the price
    16 Answers
    Happy with the feature set
    No answers on this topic
    95%
    Happy with the feature set
    19 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    95%
    Lived up to sales and marketing promises
    18 Answers
    Implementation went as expected
    No answers on this topic
    89%
    Implementation went as expected
    16 Answers
    User Ratings
    IndicativeYotpo
    Likelihood to Recommend
    9.0
    (2 ratings)
    8.0
    (25 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    5.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.4
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    9.5
    (13 ratings)
    User Testimonials
    IndicativeYotpo
    Likelihood to Recommend
    Indicative
    It is well suited for situations or professionals that works with figures and data, or were you need to present this kind of information to your stakeholders. It may also be useful for students in the area of economics, accounting, finance or administration, to develop or train themselves in this area, linking the professional career with some IT knowledge.
    Incentivized
    Read full review
    Yotpo
    No answers on this topic
    Pros
    Indicative
    • No code writing
    • Connection to platforms
    • Connection to warehouse
    Incentivized
    Read full review
    Yotpo
    • Yotpo alerts us by email when a new review comes in which encourages us to log in and check the Yopto dashboard to see if anything needs tending to.
    • With one click we can publish a Yotpo review to our website, than another click and it pushes the review to Twitter, and Facebook.
    • Even the free version has lots of useful features.
    Incentivized
    Read full review
    Cons
    Indicative
    • Having a longer 'data period' in the 'Growth' plan
    Incentivized
    Read full review
    Yotpo
    • The customer photos are too small. We'd like to be able to display the photos that customers upload as much larger. They're almost thumbnails.
    • Yotpo widgets slow down site speed so we can't use any of them. The only one we can use is the reviews page.
    Incentivized
    Read full review
    Likelihood to Renew
    Indicative
    No answers on this topic
    Yotpo
    Our organization is very lean and agile and does not have the resources to staff either a Marketing or Customer Service Team member on reviews full time. We know and understand the value of such an individual but are unable to staff a position at this point. This reduces the value of the tool in our eyes.
    Incentivized
    Read full review
    Usability
    Indicative
    No answers on this topic
    Yotpo
    No answers on this topic
    Support Rating
    Indicative
    No answers on this topic
    Yotpo
    No answers on this topic
    Alternatives Considered
    Indicative
    More intuitive and friendly when using it in comparison to Google Analytics plus the positive experience with their support team when experiencing bags in the system.
    Incentivized
    Read full review
    Yotpo
    No answers on this topic
    Return on Investment
    Indicative
    • Insight of financial figures
    Incentivized
    Read full review
    Yotpo
    • We got complaints about not having enough pictures of projects. Yotpo completely negated that complaint with the UGC implementation on our website.
    • If my memory serves me right, 98% of our customers directly interact with some Yotpo widget on our site. That's a lot.
    Incentivized
    Read full review
    ScreenShots

    Indicative Screenshots

    Screenshot of Cohort ToolScreenshot of Customizable Dashboard

    Yotpo Screenshots

    Screenshot of Mail After PurchaseScreenshot of Yotpo DashboardScreenshot of Showcase your best reviews & ratings on siteScreenshot of Use analytics to measure & improve performanceScreenshot of Turn every purchase into a reviewScreenshot of Moderate & comment with ease