Indeed Hiring Platform vs. Paradox Conversational ATS

Again, Indeed is the leader when it comes to hourly and salary staffing. From all the positions at our dealerships, Indeed helps us staff most of the positions we need to fulfill. Overall, they offer a great product and at a competitive rate. It is worth trying to see if it will work for your company

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While my company is not in the high volume hiring space, it appears to be built very effectively to support high volume hiring positions and companies, reducing recruiting efforts around the initial stages of the screening process. The paradox is good at quickly integrating into your Mail Server System (like Outlook) to get their scheduling product up quickly as a baseline.

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• The set-up of the event asks for important details to maximize the effectiveness of the event, but is also very simple.
• The opportunity for you to create more personal connections with each candidate, while also providing a virtual hiring experience.
• The actual hiring event platform that is utilized during the execution of the event is simple, user-friendly, and aesthetically pleasing.

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• Although we have a sponsored jobs agreement, so candidates are directed to our website to apply, I have heard recruiters say the old view to where you can see the candidates that applied through Indeed is helpful.
• Disabling job posting permissions from certain users would be helpful. Only admin should be able to post jobs (that aren't free). It would help better manage our invoicing and billing with Indeed.

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• UI - Their UI is very mobile-focused; we are not a mobile-first company when it comes to our candidate's experience. It would be great if the experience was just as seamless and welcoming for the desktop as it was for mobile.
• Adding interviewers is not intuitive; it usually is a pain point for new users.

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Indeed is great because it seems like a lot of IT consultants and IT resources use it to find new opportunities. The platform is continuously innovating and the price can be reasonable if managed actively and properly when setting up the job posting. I don't give it a 10 because the method of promoting your posting and their cost per applicant value is NOT transparent at all. It is dynamic according to market conditions which we have to assume is in the favor of the company making money and NOT serving us as customers. But maybe we are being too cynical? We say this because their search feature to find our posting and our company information from the candidate's side is suprisingly not very good. Why does only exact match searches work vs returning posts or company information if the candidate does NOT have the exact matching words. That is not how most search tools/engines work. They return the most relevant first and everything else afterward, but Indeed does not seemingly do this from our experience. If we do not enter exact key word matching our job postings and company information is not returned from the candidate search perspective.

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Overall usability is very good, for our company it's been helpful for us to be able to navigate a large applicant pool. We've also found the prompts and icons to be very intuitive and aesthetic. Issues have mostly been on the applicant end and the interview option, while helpful, has also had some minor usability issues in the past.

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When we first started with Indeed, we had a dedicated account rep that we could reach out to with questions. They would often try to upcharge, but at least we could get solutions for issues. Unfortunately now Indeed has removed those positions and the only way to contact Support is chat and email. Many times we don't get an answer to questions, and have no escalation point for issues.

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It showed us everything we needed

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Integration was easy and painless. Really had no issues throughout the process, and Indeed did not offer us support options. Glad that the system is helpful since Indeed's customer service is not. I do wish they had better support options, even a phone number to call if we run into issues.

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I think Indeed Hiring Platform heavily outweighs Zip and CareerBuilder in terms of quality of candidates and candidate reach. It is most similar to LinkedIn in terms of success with sourcing candidates. Still, as stated in the previous question, I believe LinkedIn is more qualified in terms of higher-level/higher-paid candidates.

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• My healthcare client had 55 RSVPs and 19 attendees which were well above their expectations for the event. I think this event significantly reduced the time to hire for those who attended the event.
• My customer service client had to cancel their event, but for their next one, they are definitely hoping it will have a great ROI since they are able to hire a high volume for each role.

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