TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Image Relay

    Score9.5 out of 10
    N/AImage Relay Marketing Delivery keeps digital assets and product information in one place with the goal of supporting fast, seamless creation and delivery.N/A

    MediaValet

    Score9.1 out of 10
    N/AMediaValet’s Digital Asset Management platform makes enterprise digital libraries accessible, discoverable, and shareable to the organization's entire ecosystem – globally.N/A
    Pricing
    Image RelayMediaValet
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Image RelayMediaValet
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Image RelayMediaValet
    Considered Both Products
    Image Relay
    No answer on this topic
    MediaValet
    No answer on this topic
    Key User Insights
    Would buy again
    96%
    Would buy again
    27 Answers
    97%
    Would buy again
    32 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    19 Answers
    100%
    Delivers good value for the price
    28 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    28 Answers
    97%
    Happy with the feature set
    32 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    17 Answers
    95%
    Lived up to sales and marketing promises
    21 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    19 Answers
    100%
    Implementation went as expected
    22 Answers
    Features
    Image RelayMediaValet
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Image Relay and MediaValet
    Feature
    Image Relay
    -
    Ratings
    MediaValet
    8.0
    9 Ratings
    12% above category average
    Dashboards00 Ratings8.28 Ratings
    Standard reports00 Ratings8.06 Ratings
    Custom reports00 Ratings7.65 Ratings
    Data exportability00 Ratings8.27 Ratings
    Content analytics00 Ratings7.97 Ratings
    DAM Features
    Comparison of DAM Features features of Image Relay and MediaValet
    Feature
    Image Relay
    -
    Ratings
    MediaValet
    8.1
    18 Ratings
    3% below category average
    Uploading assets00 Ratings8.517 Ratings
    Downloading assets00 Ratings8.718 Ratings
    Categories00 Ratings8.417 Ratings
    Asset storage00 Ratings8.616 Ratings
    Asset sharing00 Ratings8.417 Ratings
    Asset search00 Ratings7.617 Ratings
    Tagging system00 Ratings7.516 Ratings
    Content editing00 Ratings7.811 Ratings
    Metadata00 Ratings8.08 Ratings
    Collections00 Ratings8.411 Ratings
    User access00 Ratings8.315 Ratings
    DAM Integrations00 Ratings7.96 Ratings
    DAM API00 Ratings7.75 Ratings
    Workflow automations00 Ratings7.87 Ratings
    Related asset discovery00 Ratings7.410 Ratings
    Best Alternatives
    Image RelayMediaValet
    Small Businesses
    Adobe Bridge
    Score9 out of 10
    Adobe Bridge
    Score9 out of 10
    Medium-sized Companies
    MediaValet
    Score9.1 out of 10
    Brandfolder
    Score9 out of 10
    Enterprises
    MediaValet
    Score9.1 out of 10
    Acquia DAM (Widen)
    Score7.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Image RelayMediaValet
    Likelihood to Recommend
    9.5
    (28 ratings)
    8.5
    (33 ratings)
    Likelihood to Renew
    8.6
    (2 ratings)
    8.8
    (4 ratings)
    Usability
    9.0
    (28 ratings)
    9.1
    (1 ratings)
    Support Rating
    7.9
    (28 ratings)
    8.5
    (5 ratings)
    Implementation Rating
    9.1
    (1 ratings)
    8.6
    (2 ratings)
    User Testimonials
    Image RelayMediaValet
    Likelihood to Recommend
    Image Relay
    Image Relay is intelligently designed for any marketer, especially if your products require a library of images and video and especially if you feel like your team could use some quality onboarding to make sure everything is set up right and to make sure your team is equipped to use the software effectively. Specifically speaking, since we have so many products and we're building a bigger direct relationship with customers, it was important that we have an easy way to store and access assets that can represent those products and resonate with potential customers. Image Relay also made it really easy to group assets for sharing with influencers and other marketing partners. Dropbox and Google Drive may have their place and their functionalities that set them apart, so it's important to not look at Image Relay like one of those older document services storage spaces — though those companies could learn a lot from how Image Relay helps marketers enrich their assets and store them smartly.
    Incentivized
    Read full review
    MediaValet
    MediaValet is an exceptional tool for our end users. We upload the images and they find them. Most often with great ease. Had we known how many images we would be adding, and our different audiences from the start, we might have set up our file structure a little differently.
    Incentivized
    Read full review
    Pros
    Image Relay
    • Enables us to organize a large number of files in an easy-to-use format
    • Keeps our files safe. Much of the work we do is private until our partners approve of our marketing going public so file security is critical to our operation.
    • Image Relay makes it easy for our team to track and access a wide range of files - especially photos and contracts.
    Incentivized
    Read full review
    MediaValet
    • I love that we can add keywords. It makes finding assets very easy.
    • I love the fact we can make lightboxes. It makes sending assets to different people easy.
    • They are always adding more features to MediaValet to make it better.
    • I love that we're not limited to which types of files we can upload to MediaValet.
    Incentivized
    Read full review
    Cons
    Image Relay
    • The AI tagging terms are too generic to really be helpful to us.
    • When we did our initial upload the system couldn't pull in old dates, so everything has a date of the day it was uploaded. It will be a while before searching by "most recent" works properly.
    Incentivized
    Read full review
    MediaValet
    • More flexibility/features when using Lightboxes
    • Replace an old version of an asset with a newer one without having to check-out, then check-in
    • Sharing an asset or a set of assets via a share link -- would be great to generate shorter, dynamic URLs for sharing as opposed to the longer string URLs it currently generates
    Incentivized
    Read full review
    Likelihood to Renew
    Image Relay
    I believe once all of our staff see how efficient Image Relay is in managing our digital assets, there will be no question that the cost vs. value will mandate continued use moving forward. It literally will pay for itself in saved staff time, I believe.
    Incentivized
    Read full review
    MediaValet
    It is not only likely, but we have been doing it for more than 6 years. We have even had the service since before I joined the company. The service works well for me and I hope that this service will continue to be renewed next year, as not having it would make my job more complicated.
    Incentivized
    Read full review
    Usability
    Image Relay
    Image Relay is very straightforward. The experience and interface mimic things were all used to using so it makes it very easy to learn and use. They didn't try to reinvent the wheel by making a fancy tool, they just made something that works and does exactly what you need it to do. They also have an awesome team that is quick to help and answer any questions along the way.
    Incentivized
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    MediaValet
    New staff is able to use our DAM with an hour of training.
    Read full review
    Support Rating
    Image Relay
    Amazing. We are having a quick call once a week to be sure we are right on track. They answer all our questions right away and if they are missing something they will just find the answer and get back to us as fast as possible. There is no need to look elsewhere!
    Incentivized
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    MediaValet
    The team is very responsive to requests and makes a point to provide feedback or status updates before confirming solutions.
    Incentivized
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    Implementation Rating
    Image Relay
    The Image Relay team was very helpful in guiding us through the process. Excellent customer service and guidance.
    Incentivized
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    MediaValet
    I mainly use MediValet to send special medical images to our partners. Collaboration with other companies is very simplified through MediaValet. The qualitatively uploaded images can be excactly assigned and organised through various filters. It is much clearer and easier for our partners to understand when the images have been accurately labelled and assigned beforehand.
    Incentivized
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    Alternatives Considered
    Image Relay
    We were using our in-house storage NAS system and Backup on DVD and hard drive. The issue is that we lost a lot of data by it either crashing or becoming unreadable. And it's very difficult to organize and share data. To share data we were using WeTransfer, but the issue is that the link expired in 7 days.
    Incentivized
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    MediaValet
    Asset sharing and organization is better, more user friendly, and more appealing within MediaValet. The layout and flexibility give these portals a much more professional look and feel. Both internally and externally we have appreciated the output of these specific portals much more than what we had been attempting to share with these other programs.
    Incentivized
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    Return on Investment
    Image Relay
    • Image Relay has only offered positive impacts for me. The search function is great when used properly — our photographers can input tons of metadata that is later used to find certain teams or players within the website.
    • I don't mind having duplicates in the system as long as they are in places they need to be, but Image Relay does tell you when you've uploaded something multiple times which could be helpful to others.
    Incentivized
    Read full review
    MediaValet
    • While we have had MediaValet only for a short period, we are already seeing improvements in how quickly certain projects can be completed.
    • I recently created an Annual Report which had a lot of big image files and data tables and using a Lightbox with our design agency to share these files saved us a huge amount of time.
    • As we roll out MediaValet to the teams, staff are becoming more aware of the quality, amount, and value of our best assets.
    Incentivized
    Read full review
    ScreenShots

    MediaValet Screenshots

    Screenshot of Audio/Video IntelligenceScreenshot of Video IntelligenceScreenshot of MediaValet IntegrationsScreenshot of Branded PortalsScreenshot of Advanced Search