iFax vs. Sfax

iFax is the best for people who need to submit documents to government agencies and offices that don't use email as a means to sends pdf files and other forms of documents like word, excel, etc. It is best for those who only need to send less than 5 pages of documents to the recipient.

Sfax is great for sending and receiving a high volume of faxes encrypted/HIPAA compliant documents. Sfax makes tracking the status of faxes easy and quick. Sfax may not be the most efficient or effective system for low volume faxing.

Incentivized

• The sign-up to use their service was really easy.
• The online dashboard for my account was intuitive and had a nice look.
• Setting up the account so I was ready to send my first fax was smooth and simple.
• Sending my first fax was very simple and took very little time.

Incentivized

• Fax submission tracking.
• Fax failure notification.

Incentivized

• I would like to see a better price package that caters to small clinics.
• The clarity of uploaded logo images is not the best and improvement is needed to promote a more professional look.
• I am not aware of any referral offers for small business that refer other clinics to use the product, which would be helpful to all parties.

Incentivized

• Functionality can sometimes be difficult.
• No driver compatibility with MAC operating system.

Incentivized

Sfax customer service is good, but can be a little slow to provide updates and solutions.

Incentivized

I researched both eFax and iFax, but ultimately went with the iFax company. The level of technical support and the efficiency of the sales team impressed me and really helped make my overall decision. I want a product that is powered by real people that I can easily talk to and will respond in a timely manner

Incentivized

Sfax fits better with our company's needs and HIPAA compliance needs.

Incentivized

• Having faxing capabilities makes my company look more professional.
• It is helpful to have faxing capabilities to better communicate with other providers as well as insurance companies, however I have only noted a small ROI at this time.
• With faxing capabilities my referrals have increased from providers.

Incentivized

• Sfax can be costly with high volume.
• The success rate of faxes is significantly higher than any other system we have used, which reduces the need to refaxing files.

Incentivized