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IDMS by DealerSocket vs. LightYear by DealerBuilt

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
IDMS by DealerSocket
Score 4.1 out of 10
N/A
DealerSocket’s IDMS combines its web-based design and custom reporting for a DMS solution designed to help independent and BHPH dealers be successful. IDMS gives web-based access with mobile capabilities, configurable workflows, and more than 50 third-party integrations.N/A
LightYear by DealerBuilt
Score 8.0 out of 10
N/A
DealerBuilt's LightYear is a customizable ceDMS (customer experience DMS) platform designed to conform to each dealer’s unique business processes and reporting needs. LightYear includes modules for Accounting, Sales and F&I, Parts & Service, and Payroll, plus incorporates built-in customer experience tools designed to enable dealers to create sales and service experiences that exceed the expectations of tech-enabled consumers. The platform’s API is presented to give dealers the…N/A
Pricing
IDMS by DealerSocketLightYear by DealerBuilt
Editions & Modules
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Offerings
Pricing Offerings
IDMS by DealerSocketLightYear by DealerBuilt
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
IDMS by DealerSocketLightYear by DealerBuilt
User Ratings
IDMS by DealerSocketLightYear by DealerBuilt
Likelihood to Recommend
4.1
(0 ratings)
-
(0 ratings)
User Testimonials
IDMS by DealerSocketLightYear by DealerBuilt
Likelihood to Recommend
DealerSocket is well suited for a scenario in which an auto or motorcycle dealer needs a one-stop, all-inclusive software for CRM and marketing. It can be cost prohibitive so a small dealership may not use all the features or be able to afford the high cost of the software.
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Anonymous
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Pros
  • They are the orginal auto CRM with a full suite
  • Great Mobile App
  • Great integrations
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Cons
  • The service scheduler is mediocre at best. It offers very little control over what's coming in and is extremely clunky.
  • Adding a new user is a terrible experience for service. They need to be added to the BlackBird side, then to the scheduler as an adviser, then given permissions as a user, then given override permissions. It's way too complicated.
  • Their support team knew less about their scheduler than I did. I was almost training them within a week.
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Anonymous
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Alternatives Considered
We were using CDK CRM for the sales side of things, which was greatly outdated and DealerSocket absolutely blew it out of the water. However, we were using Xtime for service prior to the switch and after just 10 months, we are back to our original system. We wanted to integrate both sales and service within the same system, which is why we went with DealerSocket, but it's not worth all the trouble it brings.
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Anonymous
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Return on Investment
  • Not sure financially what the impact was, but I do know that our CSI scores in service dropped dramatically after implementing DealerSocket.
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Anonymous
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ScreenShots

LightYear by DealerBuilt Screenshots

Screenshot of LightYear is a modern, highly-customizable ceDMS (customer experience DMS) platform that precisely conforms to each dealer’s unique business processes and reporting needs. As the industry’s only ceDMS platform, LightYear incorporates built-in customer experience tools† that enable dealers to create sales and service experiences that exceed the expectations of today’s tech-enabled consumers. LightYear’s open integration platform empowers clients to build their preferred dealer tech stack, enabling the secure exchange of data with other dealer tech providers, as well as OEMs.Screenshot of Maximize revenue potential in fixed ops by exceeding the expectations of today’s tech-enabled consumers with the industry’s only ceDMS platform that comes with a wide range of built-in customer experience tools. Increase upsells with one-click access to comprehensive details regarding vehicle history, recommended maintenance, and previously declined service recommendations. Build customer trust and drive increased customer-pay labor with video and photo-enabled MPIs and electronic approvals. Boost absorption rates with reporting and email/text campaign tools that enable service campaigns and BDC outreach calls.Screenshot of Drive efficiency and profitability by accelerating RO creation with an intuitive, mobile-enabled write-up screen that includes a one-stop view of service history and real-time parts availability. Keep technicians efficient at bay with electronic parts requisitions. Minimize technician downtime with intelligent dispatching that automatically prioritizes ROs and then assigns technicians to the appropriate next job. Automate receipting, cycle counts, and physical inventory and labeling with our integrated scan-based parts inventory management tool. Get real-time access to critical metrics needed to ensure accountability, monitor performance, manage parts inventory, and understand profitability.Screenshot of Assess a dealership’s current financial position, identify problem areas, and understand how performance is trending with dashboard views and customizable, real-time reports. Quickly review and compare multiple companies’ performance side by side. Easily modify account mapping and financial statements to keep pace with evolving OEM requirements.