TrustRadius

XRay by Idera vs. Verint Automated Quality Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
XRay by Idera
Score 7.2 out of 10
N/A
XRay, now from Idera, is a manual and automated test management framework for quality assurance in Jira.N/A
Verint Automated Quality Management
Score 8.2 out of 10
N/A
Verint® Automated Quality Management™ is a solution that automates quality management by scoring 100% of customer interactions across voice and digital channels. It eliminates manual sampling, giving organizations a complete, objective view of agent performance and compliance. Verint also offers Quality Bot™, an AI-powered solution that expands supervisor capacity, boosts agent performance and delivers targeted coaching based on granular performance insights.…N/A
Pricing
XRay by IderaVerint Automated Quality Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
XRay by IderaVerint Automated Quality Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Best Alternatives
XRay by IderaVerint Automated Quality Management
Small Businesses
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Score 9.8 out of 10
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Medium-sized Companies
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Score 9.8 out of 10
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Enterprises
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User Ratings
XRay by IderaVerint Automated Quality Management
Likelihood to Recommend
-
(0 ratings)
8.2
(4 ratings)
Usability
-
(0 ratings)
7.8
(4 ratings)
User Testimonials
XRay by IderaVerint Automated Quality Management
Likelihood to Recommend
IDERA (an Idera, Inc. company)
No answers on this topic
Verint
Getting a view of all calls and a good pool of calls is the automated qualities strong suite. It can validate and score anything that is within he applicable rule set. Usually, AQM is good for answering yes/no questions, would like to see some functionality around call segments or actions like hold
RO
Ricardo Ochoa
Enterprise Analyst
Read full review
Pros
IDERA (an Idera, Inc. company)
No answers on this topic
Verint
  • Agent Score Cards
  • Advise when agents need coaching / additional training
  • Enable 100% scaling of call / interaction monitoring
  • Reduce resources needed to otherwise manually review agents.
AG
Read full review
Cons
IDERA (an Idera, Inc. company)
No answers on this topic
Verint
  • Layering in additional conditions into questions could probably be improved slightly. A lot of time is being spent on rebuilds and customizing additional layers of questioning.
Tony Leadbeater | TrustRadius Reviewer
Tony Leadbeater
Senior Manager - Quality Technology
Read full review
Usability
IDERA (an Idera, Inc. company)
No answers on this topic
Verint
Access cannot be restricted in the form designer at the form level. In order to give admin access for AQM it opens up access to all form. In a company with multiple organizations, we wouldn't want others to be able to modify forms.
Verified User
Anonymous
Read full review
Alternatives Considered
IDERA (an Idera, Inc. company)
No answers on this topic
Verint
We did not know how to use it effectively at first so we got extra training but it doesn't really help us where we spend the most time evaluating quality - on procedural/technical accuracy.
LB
Liz Bruce
Director, Quality Enablement
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Return on Investment
IDERA (an Idera, Inc. company)
No answers on this topic
Verint
  • We had another product that we decommissioned so we have been without AQM for 9 months now
  • Negative, Still not up and running as expected
Verified User
Anonymous
Read full review
ScreenShots