IBM X-Force Incident Response and Intelligence Services (IRIS) vs. Zenduty

Well suited to the following: 1. Data-Driven Analytics. I cannot stress that enough. It has been transformational in the way we are able to accomplish tasks and analyze large amounts of information. 2. Connect-The-Dots methodology. I have found it incredibly adept in allowing new information to be used in tandem with already-known info. 3. This is the icing on the cake and what I had originally set out to accomplish - IRIS has made it possible - Generative AI that uses verified data science to provide insights and expedite our advancement by performing experiments yielding real-world positive results. This has significantly reduced the time it takes for technology to be ready and marketable, reduces the workload, and saves a tremendous amount of money in the long run by allowing our discoveries to be 3 weeks away instead of 30 years. In contrast, scenarios where it is less appropriate are in nearly identical company when it comes to my third point (A double-edged sword, if you will.) We have a responsibility to ensure that this technology is used for a positive outcome and "Future:Forward" approach. This is the mark of true Evolution. It's up to us to keep it so.

Zenduty helps manage the incident alerts end to end. It can e integrated with Slack to alert the team. It's an easy to configure platform that trigger alerts such as Datadog, aws cloudwatch, GCP, etc. Zenduty leverages data to perform rapid RCAs and helps reduce future incidents. It also helps in automated communications for accelerated and frictionless collaboration between support staff and subject matter experts.

Incentivized

• Immediate recognition of possible conflicting interests within a field of view.
• Ability to assist users with Research and Development at an extraordinary rate.
• Real-Time feedback via neural pathways to analyze data and implement independent solutions that are tailored to the specific applications on-site.
• This entire review was written with the assistance of IRIS technology as a demonstrative of it's very real practical application. This took less than 2 minutes to write using my own hands.

• Real time alerts on critical events
• Incidents management
• Tasks delegations and personalised communications

Incentivized

• Suggestion 1) "RE:View" functionality.
• Suggestion 2) "ION = EYE-ON" in Language processing.
• Suggestion 3) Biological GUI+GPU integration.
• Suggestion 4) Ability to "RE:Quest" IRIS Up-link/Down-link interaction. (Inter-Act w/(EYE-ON))

• Escalation option is limited, only straightforward top down even after re-assigning
• Override interface is confusing
• Lack of mobile app alerts and notifications

Incentivized

Secure work environment with this platform has enhanced effective workflow infrastructure. The cost of deployment and configuration capabilities with other security applications lead to main decision of acquiring this tool. The security control dashboards gives reliable performance reports that leads to quick decision-making when there are malware attacks. It gives lifecycle report for most work processes and threat intelligence information that enables my team to track workloads effectively.

Zenduty helps realise tangible impact of the incident resolution by detailed demos. Zenduty pricing is highly competitive and customised compared to other competitors. Zenduty tech support team is easily reachable and helps address any queries/ concerns on priority. Zenduty integration is super quick and easy. Zenduty can also be integrated with other tools such as Slack, gmail for real time updates.

Incentivized

• Decreased incidents by 40%
• Decrease in incident resolution and escalation time by 50%
• Increase in CSAT score by 40%

Incentivized