IBM Targetprocess vs. productboard

Apptio Targetprocess is well suited to track work and progress of that work. In addition it is easy to tie that work to OKRs. Cost and hours rollup across the work hierarchy works well. Our users like the flexibility of Targetprocess and the ability to develop their own views and reports Scenarios where it is less appropriate is to do executive level reporting and develop reports that can pull in all of our time data since there is a 300k record limit

Incentivized

The best feature of productboard is organized features, it has a very simple structure and can be read and understood by anyone. If your roadmap is very dynamic and the executive team needs to be on top of it, productboard is the best application out there. But if you have a small product and features do not change very often, then maybe you can look at other alternatives since productboard is expensive.

Incentivized

• Basic flexibility out of the box is a big advantage for a small company without resources to customize, as is needed for some of the larger competitors.
• The support is second to none. They've even written custom TP queries to get me what I want.
• They have managed to cover all the basics of product development in one product, in particular, the inclusion of customer support (although limited) is a big selling point for a small company.

Incentivized

• Flexibility - organize your products and features in any way you like
• Input - give your teams a way to make suggestions and provide feedback
• Integrations

Incentivized

• The UI is bit complex for new users who never used it. i think this can be sorted out by providing the steps to access?
• dashboards with large datasets can cause performance lags or timeouts
• Introduce more flexible, template-based RBAC configurations.

Incentivized

• The interface could be improved
• Input field options could be less restrictive to the capture of data
• Better notifications / updates on where insights have got to

Incentivized

Targetprocess is the most flexible application for tracking work among teams that we have found. This power comes from near limitless ability to customize your views on the work tracked in the system, and from the myriad reporting options to draw metrics and stats out of the data there. Custom fields, processes, and mashups all add to this flexibility and appeal.

Incentivized

The UI is intuitive and consistent. The complexity of the app means there is a steep learning curve though, but it is well worth putting in the effort to get the most out of the tool. We have some team members who are learning new ways of doing things after 1-2 years of working in Targetprocess.

Incentivized

Some minor outages are experienced, though these tend to pass within an hour usually and work can continue

Incentivized

Reports are fast loading, considering they can refresh in a second or less and we have 7 years of work tracked in over 40k entities. Pages can load slowly when the views are very busy, but not frustratingly. I am a console user most of my career and generally prefer it over webUI interfaces, but Targetprocess won me over from the beginning and I spend half my day using it now.

Incentivized

TargetProcess' support is one of its strengths. The support team is very responsive and helpful when there is a problem but they're also proactive in providing good release notes and engaging with the community through a voting scheme to influence the priority of new features.

The team also releases new versions frequently with new features but with no knock-ons to currently working features.

Incentivized

Easy to contact right through their Intercom app and incredibly fast to respond.

Incentivized

You should take some time to get everyone to agree how the system should be setup before work starts being tracked in Targetprocess, this avoids difficult and disruptive changes to processes or plugins later when everyone relies on it daily.

Incentivized

Targetprocess was all around the better tool. They do not nickel-and-dime you and you don't have to deal with multiple products that do, or do not, integrate well together. Below are some of Targetprocess' biggest strengths:

• Highly customizable; can fit the needs of almost any team
• Robust reporting tool
• Easy to use and administer
• Provides all the functionality an agile org would be looking for
• Support team and user guide are phenomenal.

Incentivized

I have previously used Aha another product road mapping/ insights driven software. Aha had great features for the userbase of my previous products. They were allowed to create their own suggestions for the products and other users could then like or dislike the suggestion. This created a real reflection on need for product enhancements. productboard handles this slightly differently. Each user creates their own suggestions and doesn't necessarily have visibility on other users suggestions. The product/ R&D team can then tag suggestions together into the same overall suggestion. This requires more input from product/R&D with productboard. I would however, suggest that productboard is better than Aha. Aha is great for an external user point of view; however, there may be case for users to not have visibility on wider user requirements. productboard keeps more of this element hidden and would perhaps stir up less negative correlation to seeing a system requirement/suggest having had a lot of traffic and no action, compared to a more closed system that would individually update each user on the enhancement progress.

Incentivized

We use the hosted version of Targetprocess and have never run into limitations or degraded performance due to scalability. Excellent performance over 7 years!

Incentivized

• TargetProcess is my all-time favorite project management software that enables me to work collaboratively and also enthusiastically with my colleagues.
• Before its invention, emails were difficult to handle in the past but now to make connections better I only trust this application because it’s a good intuitive to work in the form of group.
• It provides me a quite useful view that facilitates my working in a way that I can create a customized view of all my ongoing projects.

Incentivized

• Helps to save us a lot of time collecting feedback.
• Increased efficiency.
• Product prioritization can be done in a faster and more robust way.

Incentivized