IBM Datacap vs. Tungsten Capture

I would recommend IBM Datacap to all businesses and users that want to protect sensitive data from delivering to the wrong business users by redacting data based on the role of the requester.

Incentivized

If there is a desire to extract text from emails, documents, spreadsheets, and faxes this is the perfect platform for that. The only thing it does, extracting information, it does well. External information in terms of flat files, databases, and web services can be tied into the platform as well to allow line item matching, address validation, and other features that make it just an overall great ingestion system.

Incentivized

• Ingest documents
• Text analysis

Incentivized

• One of the things we relied on Kofax was its connector with Oracle UCM and Filenet. It was easy to configure batch classes and set up release scripts to UCM or Filent
• One other aspect of it was validation scripts based on external Oracle databases. It was very helpful.
• After removal of dongle, it became easier to maintain the software.

Incentivized

• Even though IBM Datacap has enriched mobility and allows users to capture data with tablets and Smartphones, it tends to be slow and makes the devices to hang, mainly when using smartphones with outdated versions.

Incentivized

• Kofax Capture's interface is antiquated and could use a refresh. An attempt was made two versions back to add ribbons and modernize the interface but anything below the first level looks and feels like a tired application.
• Bugs that have existed in the platform for years are still prevalent and there is no priority to fix them. Features and critical bugs are regularly fixed but simple nagging ones that can cause a development project to close and lose all work is commonplace.
• Licensing, while reasonable for lower volume solutions, becomes expensive once a project reaches a certain threshold. Ensure future planning capacity is done before purchasing to make sure it's a cost effective solution.

Incentivized

Cost of Kofax is high, however the cost to benefit scenarios always pay off.

Incentivized

It's good.

Incentivized

Generally they are very good and reactive to our requests. if we find an issue our error they are quick to add a fix to the next release if needs be.

Incentivized

Haven't really used their support yet

Incentivized

Atlassian Confluence only stores and share documents in the cloud, whereas IBM Datacap has additional features that makes it effective to not only store and share documents, but also capture information via OCR and redact sensitive information.

Incentivized

Kofax Capture was less expensive than the IBM product and was easier to use than both IBM and Amazon in my opinion. The unlimited scripting of Kofax Capture allowed us to fully integrate the tool into our business processes to improve our automation and reduce errors. We also looked at a product from Nuance but at the time decided to eliminate it from our evaluation.

Incentivized

• Increased productivity.
• Better adherence to compliance as all documents are read and understood in the same way.

Incentivized

• We were able to decrease personnel expenditures as there was not a need for individuals to index documents prior to incorporating them into the record.

Incentivized