IBM Cloud Functions vs. Zendesk Sunshine

IBM Cloud Functions [is] not the worse product on the IBM cloud. I decided to write this review as I thought it would be balanced. I would still use functions to set up a serverless architecture where execution time is pretty quick and the code is relatively simple. I wouldn't use IBM Cloud Functions for async calls obviously, as costs could be higher. The functions documentation is lacking in terms of CI/CD, and there are unexplainable errors occurring - like the network connection that I mentioned. So I wouldn't just rely on IBM Cloud Functions too much for the entire system, but make sure it's diversified.

For growing technology-based companies, Zendesk Sunshine is the best ally to provide email and chat support. It supports various integrations and can provide exceptional service that is fully customizable for both the customer and the agents using Zendesk. It is not appropriate for small companies, and for companies with a very small customer base, it is a considerable expense after a customer base of at least 10,000 customers.

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• Great substitute for a simple API calls to run non-complicated code.
• Easy way to run Python/Java/Javascript to get something done.
• File validation.

Incentivized

Independently Invited by TrustRadius

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• Customization and ability to create customer profiles
• Easy integration with other tools and rich history of customer actions.
• Provides a fully intuitive interface
• Very good ways to analyze

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Independently Invited by TrustRadius

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• Billing can be a hassle, not the most responsive customer service/support team
• Handles & executes most functionalities, but other platforms offer more scalability if you're seeking consistent and stable growth

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Invited by TrustRadius (TR) on Vendor's Behalf

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• There are some glitches when doing upgrades on information or data, sometimes
• It is difficult to find tickets once they are solved, we could have a tracking of the most recent or solved tickets during the day.
• The integration or merge with other tickets from the same client is not intuitive at all, there should be an alert that throws a match.

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Independently Invited by TrustRadius

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Because it is a tool that we use on a daily basis and has provided confidence for the massive use that is given to it, it has also been the expected product, allowing customization and optimizing processes, saving us a lot of money and time. Definitely, the ability to track customers and the way to automate all customer support processes becomes totally easy and intuitive.

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Independently Invited by TrustRadius

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Due to the implementation and the few issues that ha In summary, there are few times that we have had to use this functionality, but the help that Zendesk has provided has been of another level, complying with our standards and SLAs so as not to interfere in the operation or processes.ve arisen, it is a platform that provides a fast, intuitive and tailor-made service for each user.

Incentivized

Independently Invited by TrustRadius

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• ICF is a lightweight service and does not require runtime configurations
• Scalable on demand and hence there is no need to pay for runtime costs

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

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• It directly affected our expenses since we do not need to deploy and maintain a set of separate applications.
• It allowed us to pay for only the amount of time cloud functions run.
• It saved on maintenance and monitoring of the applications it replaced.

Incentivized

Independently Invited by TrustRadius

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• Agility and improved response times
• Improved customer relationship/engagement
• Integration and tracking capabilities for customer growth phases.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info