IBM Cloud Functions vs. Zendesk Sunshine

IBM Cloud Functions [is] not the worse product on the IBM cloud. I decided to write this review as I thought it would be balanced. I would still use functions to set up a serverless architecture where execution time is pretty quick and the code is relatively simple. I wouldn't use IBM Cloud Functions for async calls obviously, as costs could be higher. The functions documentation is lacking in terms of CI/CD, and there are unexplainable errors occurring - like the network connection that I mentioned. So I wouldn't just rely on IBM Cloud Functions too much for the entire system, but make sure it's diversified.

For growing technology-based companies, Zendesk Sunshine is the best ally to provide email and chat support. It supports various integrations and can provide exceptional service that is fully customizable for both the customer and the agents using Zendesk. It is not appropriate for small companies, and for companies with a very small customer base, it is a considerable expense after a customer base of at least 10,000 customers.

Incentivized

• Validate raw data files - check the validity of raw data input to the system, to make sure we analyze only the relevant data. The raw data stream rate is hard to be predicted, since it depends on real world activities.
• Analyze raw data - analyzing of valid raw data, described above.
• Insert data to LOCAL data base.

Incentivized

• Customization and ability to create customer profiles
• Easy integration with other tools and rich history of customer actions.
• Provides a fully intuitive interface
• Very good ways to analyze

Incentivized

• Billing can be a hassle, not the most responsive customer service/support team
• Handles & executes most functionalities, but other platforms offer more scalability if you're seeking consistent and stable growth

Incentivized

• There are some glitches when doing upgrades on information or data, sometimes
• It is difficult to find tickets once they are solved, we could have a tracking of the most recent or solved tickets during the day.
• The integration or merge with other tickets from the same client is not intuitive at all, there should be an alert that throws a match.

Incentivized

Because it is a tool that we use on a daily basis and has provided confidence for the massive use that is given to it, it has also been the expected product, allowing customization and optimizing processes, saving us a lot of money and time. Definitely, the ability to track customers and the way to automate all customer support processes becomes totally easy and intuitive.

Incentivized

Due to the implementation and the few issues that ha In summary, there are few times that we have had to use this functionality, but the help that Zendesk has provided has been of another level, complying with our standards and SLAs so as not to interfere in the operation or processes.ve arisen, it is a platform that provides a fast, intuitive and tailor-made service for each user.

Incentivized

AWS Lambda is 100 times more robust than IBM cloud functions. They essentially do the same thing, but AWS works. AWS is stable. we have had epic failures with cloud functions. Support was horrible. We literally had an open ticket with them for 2 months and it literally went nowhere. They said it could do 100 calls a minute. We proved over and over that we couldn't get above 20 without getting failures. They had NO explanation whatsoever. The ticket got closed because we were tired of asking them questions and getting no understandable or usable response.

Incentivized

• Definitely has positive impact due to the pay only when used feature
• Lightweight cloud services help with scaling without high investment in infrastructure

Incentivized

• Agility and improved response times
• Improved customer relationship/engagement
• Integration and tracking capabilities for customer growth phases.

Incentivized