IBM Cloud Foundry is an IBM version of the open-source platform designed for building, testing, deploying, and scaling applications. Enterprises can run Cloud Foundry in a public isolated environment, while natively integrating with other IBM Cloud services, such as AI, Blockchain, and IoT.
$0.07
Per GBH
Zendesk Sunshine
Score 7.0 out of 10
N/A
Sunshine is the foundation beneath Zendesk that can be used by customers to build their own customer engagement solutions. Sunshine can be configured to meet the user's business needs using its available apps, tools, and pre-built capabilities that fits the user's own systems. Sunshine uses open standards and common languages, so it’s easier to create a support platform from a modified Zendesk, that may better suit the organization's specific needs.
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Pricing
IBM Cloud Foundry
Zendesk Sunshine
Editions & Modules
Community Runtimes
$0.07
Per GBH
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Offerings
Pricing Offerings
IBM Cloud Foundry
Zendesk Sunshine
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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Community Pulse
IBM Cloud Foundry
Zendesk Sunshine
Features
IBM Cloud Foundry
Zendesk Sunshine
Platform-as-a-Service
Comparison of Platform-as-a-Service features of Product A and Product B
IBM Cloud Foundry is a solid service from the IBM Cloud platform. It is easy to learn, and does not usually require you to make drastic changes to your existing applications. It is especially good for new applications that are cloud native, or micro-services, that can be easily updated and deployed. With its blue/green deployment, you can achieve 0 downtime for your customers.
For growing technology-based companies, Zendesk Sunshine is the best ally to provide email and chat support. It supports various integrations and can provide exceptional service that is fully customizable for both the customer and the agents using Zendesk. It is not appropriate for small companies, and for companies with a very small customer base, it is a considerable expense after a customer base of at least 10,000 customers.
Intuitive user interface makes it easy for anyone to use, regardless of their professional background.
A lot of the services integrate well with external platforms, APIs, and programs, not just IBM services. A lot of the competitors in this space lack this ability.
Maybe it is just our contract in particular, but support and help is always made available.
Sometimes the API Connect GUIs don't cleanly disengage after attaching models or updating schema and it is hard to know what has been written successfully and which (if any) models or tables were missed. I shouldn't have to manually check through a list of 377 models to find the ones in and out of a list on either models, folder or database tables. Printing a summary even in logs which did a "diff" sort of thing between 'task-set' and 'task-completed' (referring to attaching models or updating schema as tasks here as 'tasks').
Provide access to Postgres Database in Sydney datacentre for Australia.
Clearer documentation around setting up a secure (referring to SSL and certificate setup here) server on eg, chubby1.au-sydney.mybluemix.net.
Allow a ramp in pricing onto the Blockchains. We will not be able to afford it until quite a few years into production, even if we launch successfully.
Because it is a tool that we use on a daily basis and has provided confidence for the massive use that is given to it, it has also been the expected product, allowing customization and optimizing processes, saving us a lot of money and time. Definitely, the ability to track customers and the way to automate all customer support processes becomes totally easy and intuitive.
Due to the implementation and the few issues that ha In summary, there are few times that we have had to use this functionality, but the help that Zendesk has provided has been of another level, complying with our standards and SLAs so as not to interfere in the operation or processes.ve arisen, it is a platform that provides a fast, intuitive and tailor-made service for each user.
IBM Cloud Foundry is our first choice industry-standard platform as a service (PaaS) which has always provided us with quicker, simpler, and more consistent ways for the deployment of the cloud-native applications which in result saved us lots of time and money.
This was the founding solution used to allow us to move in to and test out a cloud pipeline. This is what paved the way for a full production cloud solution to be possible.
Having Cloud Foundry at the base of our development and sandpit environment, segregated away from our standard on premise solution has moved away red tape and ensured an agile way forward.
