IBM Case Manager vs. PeopleDoc / UKG HR Service Delivery (discontinued)

It's well suited for complex applications in health, banking industries, legal departments that deal with repeatable complex business problems and it allows/provide those authority to case workers to resolve these issues. And I feel IBM Case Manager might not be suitable for organization who deal with less complex problems that can be easily resolved by other business process products.

Incentivized

Very well suited for very large organizations. (Mine has close to 20,000 employees) but many of the functions would not be as necessary for smaller organizations with smaller budgets and far fewer employees to manage.

Incentivized

• IBM Case Manager provide case builder to build customer solution that create your case types, workflows, relevant document types that connect with cases, and capability of authorizing people to access through different roles.
• IBM Case Manager provides lot extensive case REST API which allows applications to integrate with IBM Case Manager and Content Engine.
• IBM Case Manager comes with one of the admin client tool which is very easy for an administrator to manage the solution deployments.

Incentivized

• PTO requests on mobile app.
• PTO approval on mobile app.
• Easy-to-use org chart.

Incentivized

• Integration with IBM BPM.
• Integration with Cloud

Incentivized

• Not able to submit someone to Process Hires more than once, so if they get deleted the whole process has to start from the beginning.
• The mobile app is not as efficient or user-friendly as the desktop version.
• Many times I have been kicked out of the application for no reason and have to log in again and with the MFA, it uses up valuable time.
• If you go to the Onboarding Gateway once, when you leave it and then try to get back in, it forces you to log back in or else close that window and click the link again.

Incentivized

IBM Case manager suites comes with bunch of underlying products, 1. Content Platform Engine, 2. IBM Content Navigator which provide rich user interface and room for customization's, 3. IBM Case Manager admin client, Case builder 4. Extensive Case Manager Rest API 5. User friendly configuration tool for configuring case manager environment and many more. And we feel this is one of the leading product that provides shared service platform.

Incentivized

JazzHR was much easier to use from a hiring manager standpoint, but we dropped it when we standardized all of our HR processes (including recruiting and hiring) in UltiPro (now UKG HR Service Delivery).

Incentivized

• We have been seeing organizations who implemented ICM had faster processing of their transactions.
• We have been seeing organizations who implemented ICM found improved customer service

Incentivized

• BI
• Print Services
• Payroll

Incentivized