i-doit is an open source IT documentation and configuration management database (CMDB).
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ServiceNow IT Operations Management
Score 9.0 out of 10
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Built on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.
It really does asset management well. We rely on this heavily to keep track of all our assets. With today's work-from-home world, this software ensures our assets are accounted for.
[...] is changing the way our internal support staff (not only in the IT field) work and enhancing the experience for employees seeking IT assistance through ServiceNow IT Operation Management. We have moved the usual and personalized IT tools and functions from [...] service-desk to ServiceNow IT Operations Management. These advancements have sparked innovation in various aspects of our IT support management, such as enhancing accessibility, managing incidents, optimizing IT workflows and procedures, enforcing service level agreements (SLAs), incorporating AI/ML technology, utilizing virtual agents, streamlining automation, and sharing knowledge throughout the support team via data visualization, monitoring, and reporting. In brief, our collaboration with ServiceNow IT Operations Management is enhancing the effectiveness of our internal system and benefiting our shared clients.
The centralized dashboard allows us to keep track of production incidents as they come in, and allow us to view and sort them based on severity, making sure it's tracked
The read/edit access and role granting process is straightforward, meaning that only the right people can change /update the statuses of incidents without unintended consequences
With AI driven classification, it's easy to track outage impacts
ServiceNow's IT Operations Management (ITOM) includes features such as discovery, service mapping, event management, automation, and a user interface designed to be navigable. Users can bookmark important areas for quick access. Provides very good visibility of assets. The UI is little difficult but once got used to is very good to use.
It is very simple to use. Makes it easy for MSPs to deliver valuable technology services within a short time. A comprehensive data center and network management solution. Provides end-to-end marketing analytics to enable data-driven market choices. It is a very scalable multi-vendor network management and IT operations tool.
BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the years, just got unwieldy. We still use Splunk for raw data and log analysis, but we upgraded to ServiceNow event management and the Loom system log analytics. We had Loom before ServiceNow bought them, but it's nice it's all on one platform for us. Splunk at times had so much info, we didn't know where to start, but ServiceNow gives us a great starting point.
