HxGN EAM (formerly Infor EAM) is a configurable enterprise asset management platform. The solution was acquired by Hexagon from Infor in late 2021.
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MaintainX
Score 9.0 out of 10
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MaintainX helps users track reactive maintenance, preventive maintenance, and control the daily operations of businesses such as safety inspections, quality inspections, and operating checklists with a digital audit trail.
HxGN EAM is probably better suited for larger enterprise solutions where there is a need for enterprise asset management. At our organization, we had a long asset list but also at multiple sites and building locations. With many sites, we found it difficult to sometimes track the assets. The HxGN EAM product allowed for a consolidated view as well as good on-time reporting that can also be customized for different parts of the organization or user groups. This solution generally integrated well with our organization; this should be assessed for your organization.
Creating work orders and procedures is a great way to insure our assets are being inspected as they are needed. Our organization sets up inspections by locations and the number of assets they have. Tying the inspection report and invoice to each asset. However, It was a bit challenging to create work orders/procedures for all assets rather than by location. The original process we set up in the implementation process just didn't work. but with the help of Sergio we were able to come up with a solution that works. It's a bit cumbersome but nevertheless it works.
Infor Enterprise Asset Management doesn't step the user through the process easily. The user must already know the process and how to step through it. But I still don't see this as a very big issue.
Would like a separate mobile program to handle the parts side of the equation (receiving, put-up, counting, etc.).
The mobile program could do a better job of handling fleet assets. Currently, a lot of configuration and customization is used to get the mobile program to work appropriately in a fleet environment.
EAM is overall simple to use, especially since the UI and individual forms can be configured per user group with simple clicks by a system administrator.
From the initial trial period to now using the system in full, the system was easy to navigate from the very start. The teaching videos within the system are excellent and really help with how to use the system effectively
The user support is better than average when comparing it to other software vendors we use. Normally they reply very quickly, but there is also a tendency to even reply too fast without fully analyzing or understanding the whole underlying problem. However, when we ask support to escalate something to the development team, this is done quickly as well.
MaintainX is easier to use, more flexible, and allows us to manage multiple work orders at once, and the mobile app makes it easier for our workers to see and manage their work orders for their shifts. goFMX was more dated, did not offer a mobile app, and much harder to manage the work orders
It has helped not only my team, but the management of our company to see what we do and how we are doing maintenance.
Our inventory is a lot to work on, but MaintainX has changed the way we used to inventory and makes it easier for the team to check out or put away parts.
Having QR codes around our building for requesters and maintenance to scan has helped out when trying to decipher where the problem is.
